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1、AttitudesandJobSatisfaction30ChapterLearningObjectivesAfterstudyingthischapter,youshouldbeableto:Contrastthethreecomponentsofanattitude.Summarizetherelationshipbetweenattitudesandbehavior.Compareandcontrastthemajorjobattitudes.Definejobsatisfactionandshowhowitcan
2、bemeasured.Summarizethemaincausesofjobsatisfaction.Identifyfouremployeeresponsestodissatisfaction.ShowwhetherjobsatisfactionisarelevantconceptincountriesotherthantheUnitedStates.3-1Copyright©2011PearsonEducation,Inc.publishingasPrenticeHallCopyright©2011PearsonEd
3、ucation,Inc.publishingasPrenticeHall3-2Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall3-3Copyright©2011PearsonEducation,Inc.publishingasPrenticeHall3-4AttitudesEvaluativestatementsorjudgmentsconcerningobjects,people,oreventsThreecomponentsofanattitude
4、:TheemotionalorfeelingsegmentofanattitudeTheopinionorbeliefsegmentofanattitudeAnintentiontobehaveinacertainwaytowardsomeoneorsomethingSeeEXHIBIT3–13-5Copyright©2011PearsonEducation,Inc.publishingasPrenticeHallDoesBehaviorAlwaysFollowfromAttitudes?LeonFestinger–No
5、,thereverseissometimestrue!CognitiveDissonance:AnyincompatibilitybetweentwoormoreattitudesorbetweenbehaviorandattitudesIndividualsseektoreducethisuncomfortablegap,ordissonance,toreachstabilityandconsistencyConsistencyisachievedbychangingtheattitudes,modifyingtheb
6、ehaviors,orthroughrationalizationDesiretoreducedissonancedependson:ImportanceofelementsDegreeofindividualinfluenceRewardsinvolvedindissonance3-6Copyright©2011PearsonEducation,Inc.publishingasPrenticeHallModeratingVariablesThemostpowerfulmoderatorsoftheattitude-be
7、haviorrelationshipare:ImportanceoftheattitudeCorrespondencetobehaviorAccessibilityExistenceofsocialpressuresPersonalanddirectexperienceoftheattitudeModeratingVariables3-7Copyright©2011PearsonEducation,Inc.publishingasPrenticeHallPredictingBehaviorfromAttitudesImp
8、ortantattitudeshaveastrongrelationshiptobehavior.Thecloserthematchbetweenattitudeandbehavior,thestrongertherelationship:Specificattitudespredictspecificbehavio
