工业工程专业英语 教学课件 作者 周跃进 任秉银Chapter 8 Quality Management.ppt

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1、Chapter8QualityManagementUnit1QualityStandardsandQualityControlUnit2QualityManagementandQualityCostUnit1QualityStandardsandQualityControl1.DefinitionsofQuality2.QualityinManufacturing3.QualityinService4.ISO9000SeriesStandards5.RulesofCertificationtoQ

2、MS6.StepsofCertificationtoQMSUnit1QualityStandardsandQualityControl7.StatisticQualityControl8.DefinitionofSixSigmaMethodology9.KeyElementsofSixSigmaMethodology10.SixSigmainBusiness11.SixSigmainEngineering12.QualityControlTools1.DefinitionsofQualityTh

3、eformaldefinitionofquality,standardizedbytheAmericanNationalStandardsInstitute(ANSI)andtheAmericanSocietyforQualityControl(ASQC)in1978is"thetotalityoffeaturesandcharacteristicsofaproductorservicethatbearsonitsabilitytosatisfygivenneeds."Completequali

4、tyincludesthe2aspects:Fitnessforuseandconformancetospecifications.2.QualityinManufacturingInmanufacturing,qualityisanimportantcomponentofallfunctions.Productdesignersmusttakecaretoneitheroverengineer(resultingininefficientuseofafirm'sresources)norund

5、erengineerproducts(resultinginpoorquality).3.QualityinServiceThemostimportantdimensionsofservicequality:TimeTimelinesCompletenessCourtesyConsistencyAccessibilityandconvenienceAccuracyResponsiveness4.ISO9000SeriesStandardsTheISO9000seriesofqualitymana

6、gementstandardswasdevelopedbytheISOtosetinternationalrequirementsforqualitymanagementsystemsin1979.Theseriescontainsfoursystemstandardsofvaryingcomplexityandcompletenessandtheyare:ISO9001,ISO9002,ISO9003andISO9004.5.RulesofCertificationtoQMSCertifica

7、tionofaQualityManagementSystem(QMS)tothegenericISO9001:2000standardcanimprovetheabilitytomeetstrategicobjectives.Thefollowingrulesshouldbeobeyed:Makesureyoubegintheprocesswiththerightattitude.Haveacompleteunderstandingoftheconceptsetforthinthestandar

8、d,andusethestandardasaguidetemplatetodefineyourmanagementsystem.5.RulesofCertificationtoQMSKnowwhatapplicationandimplicationsofthestandardwillmeantoyourcompany.Usethestandardasatoolforimprovement.Haveanunderstandingoftherisksandprocessesthataffectyou