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ID:50078946
大小:127.00 KB
页数:33页
时间:2020-03-08
《工业工程专业英语 教学课件 作者 周跃进 任秉银Chapter 8 Quality Management.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、Chapter8QualityManagementUnit1QualityStandardsandQualityControlUnit2QualityManagementandQualityCostUnit1QualityStandardsandQualityControl1.DefinitionsofQuality2.QualityinManufacturing3.QualityinService4.ISO9000SeriesStandards5.RulesofCertificationtoQ
2、MS6.StepsofCertificationtoQMSUnit1QualityStandardsandQualityControl7.StatisticQualityControl8.DefinitionofSixSigmaMethodology9.KeyElementsofSixSigmaMethodology10.SixSigmainBusiness11.SixSigmainEngineering12.QualityControlTools1.DefinitionsofQualityTh
3、eformaldefinitionofquality,standardizedbytheAmericanNationalStandardsInstitute(ANSI)andtheAmericanSocietyforQualityControl(ASQC)in1978is"thetotalityoffeaturesandcharacteristicsofaproductorservicethatbearsonitsabilitytosatisfygivenneeds."Completequali
4、tyincludesthe2aspects:Fitnessforuseandconformancetospecifications.2.QualityinManufacturingInmanufacturing,qualityisanimportantcomponentofallfunctions.Productdesignersmusttakecaretoneitheroverengineer(resultingininefficientuseofafirm'sresources)norund
5、erengineerproducts(resultinginpoorquality).3.QualityinServiceThemostimportantdimensionsofservicequality:TimeTimelinesCompletenessCourtesyConsistencyAccessibilityandconvenienceAccuracyResponsiveness4.ISO9000SeriesStandardsTheISO9000seriesofqualitymana
6、gementstandardswasdevelopedbytheISOtosetinternationalrequirementsforqualitymanagementsystemsin1979.Theseriescontainsfoursystemstandardsofvaryingcomplexityandcompletenessandtheyare:ISO9001,ISO9002,ISO9003andISO9004.5.RulesofCertificationtoQMSCertifica
7、tionofaQualityManagementSystem(QMS)tothegenericISO9001:2000standardcanimprovetheabilitytomeetstrategicobjectives.Thefollowingrulesshouldbeobeyed:Makesureyoubegintheprocesswiththerightattitude.Haveacompleteunderstandingoftheconceptsetforthinthestandar
8、d,andusethestandardasaguidetemplatetodefineyourmanagementsystem.5.RulesofCertificationtoQMSKnowwhatapplicationandimplicationsofthestandardwillmeantoyourcompany.Usethestandardasatoolforimprovement.Haveanunderstandingoftherisksandprocessesthataffectyou
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