itil v3 foundation sample_exam_2.pdf

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1、®TheITILv.3FoundationExamination®ITILv.3FoundationExamination:SamplePaperMultipleChoiceInstructions1.All40questionsshouldbeattempted.2.Therearenotrickquestions.3.Allanswersaretobemarkedontheoriginalexaminationpaper.4.PleaseuseapentomarkyouranswerswitheitheraVorx.5.Youhave1hourtocomple

2、tethispaper.6.Youmustget26ormorecorrecttopass.Page11Whyshouldmonitoringandmeasuringbeusedwhentryingtoimproveservices?a)Tovalidate,direct,justifyandinterveneb)Tovalidate,measure,monitorandchangec)Tovalidate,plan,actandimproved)Tovalidate,assignresources,purchasetechnologyandtrainpeople

3、2TheITILcoreisstructuredaround?a)AnOperationsLifecycleb)AnITManagementLifecyclec)AServiceLifecycled)AnInfrastructureLifecycle3WhichofthefollowingquestionsisNOTansweredbyinformationintheServicePortfolio?a)Howshouldourresourcesandcapabilitiesbeallocated?b)Whatopportunitiesarethereinthem

4、arket?c)Whyshouldacustomerbuytheseservices?d)Whatarethepricingorchargebackmodels?4FunctionsareBESTdescribedas?a)Abodyofknowledgeb)Closedloopsystemsc)Self-Containedunitsoforganisationsd)Projectsfocusingontransformation5AbenefitofusingServiceDesigntoolsis?a)Tohelpensurethatstandardsandc

5、onventionsarefollowedb)TohelpensurethatEventsaredetectedasquicklyaspossiblec)Tohelpenabledifferentapplicationstoworktogetherd)TohelpimplementarchitecturesthatsupportthebusinessstrategyPage26LearningandImprovementisthePRIMARYconcernofwhichofthefollowingphasesoftheServiceLifecycle?a)Ser

6、viceStrategy,ServiceDesign,ServiceTransition,ServiceOperation,andContinualServiceImprovementb)ServiceStrategy,ServiceTransition,andServiceOperationc)ServiceOperationandContinualServiceImprovementd)ContinualServiceImprovement7InwhichcorepublicationcanyoufinddetaileddescriptionsofServic

7、ePortfolioManagement,DemandManagementandFinancialManagement?a)ServiceOperationsb)ServiceStrategyc)ServiceTransitiond)ContinualServiceImprovement8WhichofthefollowingstatementsabouttheServiceDeskareCORRECT?1.TheServiceDeskisafunctionthatprovidesameansofcommunicationbetweenITanditsusersf

8、orall