ITIL V3 Foundation Exam The Study Guide.pdf

ITIL V3 Foundation Exam The Study Guide.pdf

ID:34407308

大小:4.85 MB

页数:245页

时间:2019-03-05

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1、Copyrightprotected.UseisforSingleUsersonlyviaaVHPApprovedLicense.Forinformationandprintedversionspleaseseewww.vanharen.netITIL®V3FoundationExam-TheStudyGuideCopyrightprotected.UseisforSingleUsersonlyviaaVHPApprovedLicense.Forinformationandprintedversionspleaseseewww.vanharen.netAbo

2、uttheITSMLibraryThepublicationsintheITSMLibrarycoverbestpracticeinITmanagementandarepublishedonbehalfofitSMFInternational.TheITServiceManagementForum(itSMF)istheassociationforpractitionersandorganizationswhopracticeITSM.itSMF’sgoalistopromoteinnovationandITmanagement.Suppliersandcu

3、stomersareequallyrepresentedwithintheitSMF.TheForum’smainfocusisexchangeofpeerknowledgeandexperience.Ourauthorsareglobalexperts.Thefollowingpublicationsare,orsoonwillbe,available.Introduction,FoundationsandTopics&ManagementinstrumentsPractitionersbooks•MetricsforITServiceManagement

4、(English)•FoundationsofITServiceManagementbased•ImplementingmetricsforITServiceonITIL®(V2,Arabic,Chinese,German,Management(English)English,French,Italian,Japanese,Korean,•SixSigmaforITManagement(English)Dutch,BrazilianPortuguese,andRussian;•TheRfPforITOutsourcing-AManagementDanisha

5、ndSpanish)Guide(Dutch)•FoundationsofITServiceManagementbased•ServiceAgreements-AManagementGuideonITIL®(V3,English,Dutch)(English)•ITServiceManagement-AnIntroduction•FrameworksforITManagement(V2,beingreplacedbyV3,onlyafew(English,German,Japanese)languagesleft)•ITGovernancebasedonCOB

6、IT®-•ITServiceManagement-AnIntroductionAManagementGuide(English,German)(V3,English,Dutch)•ITServicesProcurementbasedonISPL-StudyguidesAnIntroduction(Dutch)ITIL®V3FoundationExam-TheStudyGuide•ProjectManagementbasedonPRINCE2™(English)2005Edition(Dutch,English,German)•Release&Controlf

7、orITServicePocketguidesManagement,basedonITIL®-•ITServiceManagement-AsummarybasedAPractitionerGuide(English)onITIL®(V2,Dutch)•ISO/IEC20000-AnIntroduction•ITServiceManagementbasedonITILV3-(English,German,Japanese)APocketGuide(V3,English,Dutch)•ImplementingISO/IEC20000Certification:•

8、ISO/IEC20000-APocketGuide(

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