ITIL Foundation 试题整理

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1、WhichoneofthefollowingisNOTaresponsibilityoftheservicetransitionstageoftheservicelifecycle?下列哪一项不是服务生命周期的服务过渡阶段的责任？A.ToensurethataservicecanbemanagedandoperatedinaccordancewithconstraintsspecifiedduringdesignB.Todesignanddevelopcapabilitiesforservice

2、management在设计和开发服务管理能力C.Toprovidegood-qualityknowledgeandinformationaboutservicesD.ToplantheresourcesrequiredtomanageareleaseAnswer:BWhichofthefollowingaremanagedbyfacilitiesmanagement?下列哪一项是由设施管理管理1.Hardwarewithinadatacentreorcomputerroom数据中心或机房内的硬件

3、2.Applications2。应用3.Powerandcoolingequipment3，电源和冷却设备4.Recoverysites4，恢复站点A.1,2and3onlyB.AlloftheaboveC.1,3and4onlyD.1and3onlyAnswer:CWhichstageoftheservicelifecycleisMOSTconcernedwithdefiningpoliciesandobjectives?这阶段的服务生命周期的最关心的是确定政策和目标？A.Servicedes

4、ign服务设计B.Servicetransition服务转换C.Continualserviceimprovement持续服务改进D.Serviceoperation服务操作Answer:AWhichareasofservicemanagementcanbenefitfromautomation?服务管理的哪些领域可以从自动化中受益？1.Designandmodeling1，设计和建模2.Reporting2。报告3.Patternrecognitionandanalysis3，模式识别与分析4

5、.Detectionandmonitoring4，检测和监控A.1,2and3onlyB.1,3and4onlyC.2,3and4onlyD.AlloftheaboveAnswer:DWhichoneofthefollowingistheBESTdefinitionofreliability?下列哪一项是可靠性的最好的定义A.Theavailabilityofaserviceorcomponent服务或组件的可用性B.Thelevelofriskthataffectsaserviceorproc

6、ess风险，影响服务或进程的程度C.Howlongaserviceorconfigurationitem(CI)canperformitsfunctionwithoutfailing如何长期服务或配置项（CI）可以在不失败执行其功能D.HowquicklyaserviceorcomponentcanberestoredtonormalworkingorderAnswer:C责任WhichoneofthefollowingisNOTtheresponsibilityofservicecatalog

7、uemanagement?A.EnsuringthatinformationintheservicecatalogueisaccurateB.EnsuringthatservicelevelagreementsaremaintainedC.EnsuringthatinformationintheservicecatalogueisconsistentwithinformationintheserviceportfolioD.Ensuringthatalloperationalservicesar

8、erecordedintheservicecatalogueA.确保在服务目录中的信息是准确的B.确保服务水平协议得以维持C.确保在服务目录中的信息是在服务组合的信息一致D.确保所有的业务服务都记录在服务目录Answer:BWhichoneofthefollowingisanobjectiveofreleaseanddeploymentmanagement?下列哪一项是发布和部署管理的目标是什么？A.Tostandardizemethodsandproceduresusedforefficien