itil模拟题带答案answer_and_rationales_sample_exam_1_itil_foundation_201312

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1、TheITIL®FoundationExaminationSamplePaperA,version5.1MultipleChoiceANSWERSANDRATIONALE©AXELOSLimited2012Allrightsreserved.ReproductionofthismaterialrequiresthepermissionofAXELOSLimited. Theswirllogo™isatrademarkofAXELOSLimitedITIL®isaregisteredtrademarkofAXELOSLimitedVersion5.1(Live)O

2、wner–TheOfficialITILAccreditorAnswerKeyandRationale:QASyllabus RefBookRefRationaleAchangerequestisaformalcommunicationseekinganalteration1B05-51STtooneormoreconfigurationitems(CIs).Services,SLAsand 4.2.4.3computersareexamplesofCIs.AbusinessstrategyisnotnormallyaCIandwouldbeoutofscope

3、forchangemanagement.Eachoftheseareapurposeofserviceoperationexceptforoption2A02-09SO1.1.1A,undertakingtestingtoensureservicesaredesignedtomeet businessneeds.OptionAispartofservicetransition.3B06-02SOIToperationscontroloverseestheexecutionandmonitoringofthe 6.5.1.1operationalactivitie

4、sandeventsintheITinfrastructure.4C05-63ST4.3.1PartofSACM’spurposeistomaintainaccurateinformationabout assets,includingtherelationshipbetweenassets.5A07-02SD 3.7.4.1responsibilities.RACIisaresponsibilitymodelusedbyITILtohelpdefinerolesand6A03-12SD4.3.4AistheOLA,BisthedefinitionofanSLA

5、,Cdoesn’tcorrespondto anITILdefinition,Dinvolvesathirdpartyandisacontract.Aisasupportingelementofavailabilitymanagement,notamain purpose.Brelatestoservicelevelmanagement.AvailabilitymanagementdoesnotofferguaranteesasidentifiedinC.Disthe 7D05-42SD4.4.1mainpurposeofavailabilitymanageme

6、nt:-“toensurethatthelevelofavailabilitydeliveredinallITservicesmeetstheagreed availabilityneeds…ofthebusiness.”8C02-07ST1.1.1Allthreeareinscopeforservicetransitionasallthreeinvolvemajor change.9A02-02SS1.2Serviceoptimizationisthecorrectanswer A:aCMScancontaincorporatedataaboutusers/c

7、ustomerssuch aslocationordepartment.BandC:theremaybemorethanone10D03-18STCMDBbuttheywillbepartofasingleCMS.DiscorrectasaCMS4.3.4.3stillhelpstocontrolandreportontheinfrastructurewhenITservicesareoutsourced.11A05-45SDBookanswer...business,serviceandcomponentcapacity 4.5.4.3managementar

8、ethethreesub