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当前医疗纠纷已经成为困扰医疗机构及其医护人员的一大难题，与此相关的各方都在探寻防范和解决的措施。作为与患者日常打交道的护理人员，站在医患纠纷的前沿，我们的护理行为、言谈举止和个人修养，已经成为医疗纠纷发生的重要影响因素之一。Nowadays,medicalservicedisputehasbecomeahardproblemwhichpuzzlingthemedicalinstitutionanddoctorsandnurses.Manyrespectsarenowfindingthesolutionstopretend.Nurseswhomakedealingswiththepatientsstandinginthefrontline,ournursingbehavior,speechandself-cultivationhadbeenanimportantelementseffectingthemedicalservicedisputes.
1护患关系概念是指护士与病人通过特定的护理与被护理而形成的人际关系,是在医疗服务中建立起来的两个相互依赖的主体之间的关系。Theconceptofthenurse-patientrelationshipisformedbyspecificnursingandnursedbetweennursesandpatients,isestablishedbytwosubjectswhichdependingoneachotherinthemedicalservice.
2护患关系的特征护患关系是一种工作关系护患关系是一种信任关系护患关系是群群关系护患关系是一种治疗关系Thecharacteristicofthenursing-patientrelationshipItisaworkingrelationship.Itisatrustingrelationship.Itisagrouprelationship.Itisacuringrelationship.
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5什么是护患沟通所谓护患沟通，是指护士与患者之间的信息交流和相互作用的过程。良好的护患沟通，可以建立起良好的护患关系，使护患双方能够相互理解、相互信任、相互支持、相互配合，有利于护理工作的顺利开展，使患者真正接受科学的、整体的、全方位的现代护理服务，有利于帮助患者增强战胜疾病的信心和决心。Whatisnursing-patientcommunication?Itreferstheprogressofnursesandpatients’informationcommunicationandinteractiontogether.Goodcommunicationcanestablishgoodrelationshipsoastomakeinter-understand,trust,support,cooperation.Ittakesadvantageofdevelopmentinnursingwork,helppatientstoincreaseconfidenceanddecisiontodefeatillness.
6护患沟通的重要性通过护患沟通,可以协助患者很快适应医院的环境。通过护患沟通，协助患者保持良好的自我形象。Theimportanceoftwo-waycommunicationThroughcommunication,canhelppatientstoadaptthehospitalenvironment.Throughcommunication,canhelppatientskeepgoodself-imagination.
7通过护患沟通,协助患者建立良好的人际关系。通过护患沟通，能够缩短护患间的心理差距，最终达到心灵沟通。Throughcommunication,canhelppatientsestablishgoodrelationshipsThroughcommunication,canshortenpsychologicalgapsoastoachieveintelligentcommunication.
8护患沟通障碍原因分析Theanalysisofnursing-patientcommunicationobstaclereason.对护患沟通重要性认识不足Theinadequateofknowingtheimportanceofthecommunication.缺乏相应的沟通技巧Thelackofrelatedcommunicateskill.语言沟通不当Theinappropriateoflanguage.知识面不够宽Lakeofknowledge.
9技术水平不高Skilllevelisnothigh.交流信息量不足Lackofinformationcommunication.对患者的态度不良Badmannertopatients.沟通传载的信息量超载Overloadingofcommunicationinformationtransfer.病人方面的因素Theelementsofpatients.
10增进护患沟通Improvenursing-patientcommunication1.确立良好的第一印象Establishgoodfirstimpression2.主动交往Associatewithpatientsimitatively良好护患关系形成的要素3.移情Moveemotions.4.帮助别人Helpothers
11增进护患沟通Improvenursing-patientcommunication（一）确立良好的第一印象1.Establishgoodfirstimpression初次见面，要想办法赢得患者好感，留给患者一个好的第一印象。Establishgoodfirstimpressioninfirstmeeting,bringpatientsgoodimpression.
12增进护患沟通（二）主动与病人交往2.Associatewithpatientsimitatively是指在交往过程中，应主动与他人交往，卷入接触，在交往中占主导地位。Itrefersnursesshouldassociatewithothersimitativelytotakeleadingposition.
13增进护患沟通Improvenursing-patientcommunication(三)移情3.Moveemotions.1.用别人的眼光看世界Looktotheworldinothers’sight.2.用别人的心去体会世界Appreciatetheworldinothers’heart.
14增进护患沟通Improvenursing-patientcommunication（四）帮助别人4.Helpothers.主要包括情感上的支持、对痛苦的分担、观点的赞同、建设性的建议，也包括困难上的帮助和物质上的支持。Mainlyincludingthesupportonemotion,sharingwithsuffering,approvingwithopinion,positivesuggestionandsupportondifficultiesandmaterials.
15护患沟通的技巧Theskillsofcommunication语言要通俗易懂，适合不同地区人的语言习惯。Useeasywords,suitableforpeopleformdifferentregions.态度要诚恳热情Enthusiasm,honestymanner.恰当使用敬语和谦词Usefittinghomageandmodestwords.
16护患沟通的技巧多用询问的语气少用命令的语气Usemoreaskingtonenotordertone.用自己良好的精神面貌和乐观豁达的情绪去感染病人Usegoodspiritappearanceandoptimistic,generousfeelingstoinfluencepatients.善于控制自己的情绪，扮演好护士的角色。Begoodatcontrolselffeelingssoastoactasaspecializednurse.
17结语医护人员与患者之间的沟通状况不仅能体现医疗服务水平，而且关系到患者的健康和生命。所谓“健康所系，生命之托”，没有哪一种人际关系能担负如此重任。世界医学教育联合会《福冈宣言》指出：“所有医生必须学会交流和处理人际关系的技能。缺少共鸣（同情）应该看作与技术不够一样，是无能的表现。”Thecommunicationbetweennursesandpatientsisnotonlyembodiesthemedicalserviceslevel,butalsorelatesthehealthandlifeofpatients.Theworldmedicaleducationcooperationdeclared:Alldoctorsmustlearntheskillsofcommunicationanddealingwithrelationships.Lackofresponses,shoulddefinedunqualified.
18ThankYou!由此可见，做好医患沟通工作，建立良好的医患关系，是医务人员的本职工作之一，也是医疗服务本身的客观需要。实践证明，加强医患沟通，不但能避免医疗纠纷，而且能加强医疗效果，促进患者身心健康，值得重视。Thatproves,makinggoodcommunicationandestablishinggoodrelationshipsismedicalpersonnel’sdutyandisalsotheobjectiveneedinmedicalservices.Practicesprovesthattoimprovecommunicationsnotonlycanavoidmedicaldisputesbutalsocanstrengthenmedicaleffects.Itcanimprovepatients’healthinmentalandbody,soitneedstakemoreattentionto.
