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1、PowerPointPresentationbyCharlieCookCopyright©2005PrenticeHall,Inc.Allrightsreserved.Copyright©2005PrenticeHall,Inc.Allrightsreserved.14–2LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.WhyLookatIndividualBehavior?Describethefocusandtheg
2、oalsoforganizationalbehavior.Explainwhytheconceptofanorganizationasanicebergisimportanttounderstandingorganizationalbehavior.Definethefiveimportantemployeebehaviorsthatmanagerswanttoexplain,predict,andinfluence.AttitudesDescribethethreecomponentsofanattitude
3、.Discussthreejob-relatedattitudes.Describetheimpactofjobsatisfactionhasonemployeebehavior.Copyright©2005PrenticeHall,Inc.Allrightsreserved.14–3LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.Attitudes(cont’d)Explainhowindividuals
4、reconcileinconsistenciesbetweenattitudesandbehavior.PersonalityContrasttheMBTIandthebig-fivemodelofpersonality.Describethefivepersonalitytraitsthathaveprovedtobemostpowerfulinexplainingindividualbehaviorinorganizations.Tellhowemotionsandemotionalintelligence
5、impactbehavior.Copyright©2005PrenticeHall,Inc.Allrightsreserved.14–4LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.PerceptionExplainhowanunderstandingofperceptioncanhelpmanagersbetterunderstandindividualbehavior.Describethekeyel
6、ementsofattributiontheory.Discusshowthefundamentalattributionerrorandself-servingbiascandistortattributions.Namethreeshortcutsusedinjudgingothers.LearningExplainhowoperantconditioninghelpsmanagersunderstand,predict,andinfluencebehavior.Describetheimplication
7、sofsociallearningtheoryformanagingpeopleatwork.Discusshowmanagerscanshapebehavior.Copyright©2005PrenticeHall,Inc.Allrightsreserved.14–5UnderstandingIndividualBehaviorOrganizationalBehavior(OB)TheactionsofpeopleatworkDualFocusofOBIndividualbehaviorAttitudes,p
8、ersonality,perception,learning,andmotivationGroupbehaviorNorms,roles,teambuilding,leadership,andconflictGoalsofOBToexplain,predictandinfluencebehaviorCopyright©2005PrenticeHall,Inc.Allrightsrese