饭店英语教案unit5.doc

《饭店英语教案unit5.doc》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

UnitFiveChamberServiceForewords:Themostimportantthingsofhousekeepingdepartmentistocleantheguests’rooms,butitshouldbeefficientandshouldsatisfiedtheguests.Butthereisnouniversalstandardforcleanliness.Sothehousekeepermustbeguidedbycommonsense.Thehousekeepershouldbesmart,intelligent,hard-working,interestedinlookingafterguestsandmakingtheirstayenjoyable.1.Warming-upExercises(1).Passageofpage13(2).Exercise:a.Whatdoesthe“DoNotDisturb”signindicate?b.Whatisthedifferenttheservicesofmakeupandpickup?c.Whatdoestheguestusuallyrequestifhewantstomeethisfriendsinhisroominthemorning?d.Inadditiontokeepingtheroomsclean,whataretheotherresponsibilitiesofthehousekeepingstaff?2.NotestotheDialogues(P48)(1)DND(DoNotDisturb)room(2)turndownservice做晚床(3)requestanearlymakeuporrequestanearlyroomcleaning提早整理房间服务(4)refrigerator-mini-bar冰箱式小酒吧(5)I’msorrytodisturbyou,sir.(6)thetimedifference(7)chilledwater 客房部常用词汇表：escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关Venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wallplate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sittingroom起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶 transformer变压器另加的Notes:1.check-outroom走房2.RoomCenter房务中心3.Roomstatusreport房况表4.PAcleaner公共场所保洁员5.baby-sitting托婴服务3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns(1)Doingtheroom(2)Promisingtotakeactions(3)Offeringhelp(4)Tellingtheguestaboutservices (以下部分为第五单元中有MP3的听力练习部分，练习书上为六单元)1．Whatworkinincludedinthisdepartment.A.Listentothetapeandmark(∨)accordingtowhatitemsareofferedbytheFrontOfficetotheHousekeepingDept.,andviceversa.ArrivalListRoomStatuesCheck-outListBedOccupancylistFrontOffice→HousekeepingHousekeeping→FrontOfficeB.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.A:HowdoestheHousekeepingDept.coordinatewiththeFrontOffice?B:TheFrontOfficeprovidestheHousekeepingDept.withthearrivallist,particularly().A:Whatelse?B:TheFrontOfficealsoprovidesthecheck-outroomlistfortheHousekeeping.A:()bythecheck-outroom?B:Itmeansaroomtobevacated()theguest’sstay.TheHousekeepingDept.staffhavetogettheseroomsready()bytheFrontOffice.A:ThenwhatdoestheHousekeepingDept.offertotheFrontOffice?B:Theroomstatusreportiscompiled()andsenttotheFrontOffice.A:Isee.Thankyou. A.Listentotheabovedialogscarefully,andtell:1.2.3.4.5.(以下为本单元练习部分)1．ExercisesofBook.2.Answerthefollowingquestions. （练习书上为七单元MP3）1．WhatareincludedinPersonalService.A.Listentothetape,decidewhateachconversationisaboutandmark(∨)whereappropriate.LaundryServiceBaby-sittingServiceBuyingThingsonRequestShoe-shiningServiceOfferingExtraThingsInquiry1Inquiry2Inquiry3Inquiry4Inquiry5B.Listentothetapeandanswerthequestionswiththeinformationyouhear.1.Whatarethequalitiesababy-sittershouldhave?2.Howmuchshouldtheguestpayforthebaby-sittingservice?3.Whatformalitiesshouldtheguestgothroughforthebaby-sittingservice?4.Howcantheguestpayforthebaby-sittingservice?C.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.RoomCenter(C):Goodmorning.RoomCenter.HowmayIhelpyou?Guest(G):ThisisJaneHobbscallingfromRoom901.Couldyousendsomeoneto()mychildthisevening?C:Certainly.Wehavebaby-sittingservice.Thebaby-sittersareallreliableandexperienced.G:Good.Couldyoutellme()?C:It’s20yuananhour,foraminimumoffourhours. G:Oh,that’s()C:Pleasewaitamoment.We’llsendyouaconfirmationformforyoutosign.G:ShallIpayincash?C:Notnecessary.We’lladdit().D.Nowtrytodiscussasmanypersonalservicesaspossiblethathotelguestsmightaskfor.2.Howtoofferpersonalservices.Dialog1:LaundryService(Theguestistalkingwiththeroomattendantaboutthelaundryservices.)Listentothetapeandanswerthefollowingquestions:1.Whattodoiftheguesthassomelaundry?2.Whentheguestcanusuallygethislaundryback?3.Whatthehotel’spolicyonlaundrydamageis?Dialog2:DealingwithaDifficultGuest(Mrs.Anderson’sdiamondnecklaceismissing.ShestepsintotheHousekeeper’sofficeangrily.)Listentothetapeandanswerthefollowingquestions:1.Whythehotelshouldnotbeheldresponsiblefortheguest’slostvaluables?2.WhytheGeneralManagerandtheHousekeepershouldsaythesamethingindealingwithgroundlesscomplaints.3.Saythefollowinginamorecourteousway.a.JustreadtheServiceInformationBooklet.Everythingisinit.b.Don’tyourememberI’vealreadytoldyouhowtousetheminijar?c.That’snotmydepartment.Justcontactthereception.d.Thebuttoncameoffbeforewereceivedyourdress.It’snotourfault. Housekeeping 客房服务KeySentences（重点句子）99．Housekeeping．MayIcomein？我是客房的，可以进来吗？100．Whenwouldyoulikemetodoyourroom，sir？您要我什么时间来给你打扫房间呢，先生？101．Youcandoitnowifyoulike．如果您愿意，现在就可以打扫。102．Iwouldlikeyoutogoandgetmeaflaskofhotwater．我想请你给我拿一瓶开水来。103．I'msorrythatyourflaskisempty．很抱歉您的水壶空了。104．MayIdotheturn-downserviceforyounow？现在可以为您收拾房间了吗？105．Oh，thankyou．Butyousee，wearehavingsomefriendsover．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。106．Couldyoucomebackinthreehours？你能不能过3小时再来整理？ 107．Certainly，madam．I'lllettheovernightstaffknow．当然可以，女士。我会转告夜班服务员。108．Wouldyoutidyupabitinthebathroom？请整理一下浴室好吗？109．I'vejusttakenabathanditisquiteamessnow．我刚洗了澡，那儿乱糟糟的。110．Besides，pleasebringusabottleofjustboiledwater．此外，请给我们带瓶刚烧开的水来。111．It'sgrowingdark．Wouldyoulikemetodrawthecurtainsforyou？天黑下来了，要不要我拉上窗帘？112．IsthereanythingIcandoforyou？您还有什么事要我做吗？113．I'malwaysatyourservice．乐意效劳。　DialogueAA：Housekeeping．MayIcomein？B：Yes，please．A：Whenwouldyoulikemetodoyourroom，sir？ B：Youcandoitnowifyoulike．Iwasjustabouttogodownformybreakfastwhenyoucame．Butbeforeyoustart，wouldyoudothisforme？A：Yes，whatisit？B：Iwouldlikeyoutogoandgetmeaflaskofhotwater．Ineedsomehotwatertowashdownmedicineafterbreak－fast．A：I'msorrythatyourflaskisempty．I'llgoandgetyouan-otherflaskthat'sfullatonce．B：Thankyou．　DialogueB（TheTurn-downService）A：Goodevening，madamandsir．MayIdotheturndownserviceforyounow？B：Oh，thankyou．Butyousee，wearehavingsomefriendsover．We'regoingtohaveasmallpartyhereintheroom．Couldyoucomebackinthreehours？A：Certainly，madam．I'lllettheovernightstaffknow．Theywillcomethen．B：That'sfine．Well，ourfriendsseemtobealittlelate．Wouldyoutidyupabitinthebathroom？I'vejusttakenabathanditisquiteamessnow．Besides，pleasebringusabottleofjustboiledwater．We'dtreatourgueststotypicalChinesetea．A：Yes，madam．I'llbringinsomefreshtowelstogetherwiththedrinkingwater．B：OK．A：（Havingdoneallonrequest）It'sgrowingdark．Wouldyoulikemetodrawthecurtainsforyou，sirandmadam？ C：Whynot？Thatwouldbesocozy．A：MayIturnonthelightsforyou？C：Yes，please．I'dliketodosomereadingwhilewaiting．A：Yes，sir．IsthereanythingIcandoforyou？C：Nomore．You'reasmartgirlindeed．Thankyouverymuch．A：I'malwaysatyourservice．Goodbye，sirandmadam，anddohaveaverypleasantevening．　WordsandExpressions　flask    n．长颈瓶，热水瓶overnight    a．终夜的，一夜间的cozy     a．舒适的，温暖的service    n．服务，帮助