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ID:49261453
大小:6.88 MB
页数:108页
时间:2020-02-01
《Chapter 3跨商务文化交际.ppt》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、Chapter3CommunicationBetweenCultures:NonverbalCommunicationIntroductoryCase《三国演义》中“空城计”的故事就是用非言语交际一个例子:诸葛亮得知司马懿的大队人马即将兵临空城之下,却命令一些老弱残兵洞开城门,打扫街道,同时自己泰然自若地坐在城头上弹琴作乐。司马懿来到城下,看到这番情景,狐疑诸葛亮对自己的偷袭早有准备,于是撤兵而走。在这个故事里,诸葛亮与司马懿之间没有说过一句话,没有书信来往,即是说,没有言语交际。但是他们之间却交换了信
2、息,他们是全部运用非言语语进行了交流。Howoftenhavewelistenedtosomeonespeakandwonderedwhatthespeakerreallywassaying.Wemayagreeintuitivelywiththewords,butinthebackofourmindswefeelthatthereismoretothemessagethanthewords.Wemayevencometotheconclusionthatthespeakermeanstheopposi
3、teofwhathesays.Wemaybaseourjudgmentonanevaluationoftone,intonation,emphasis,facialexpressions,gesturesandhandmovements,distance,andeyecontact—inshort,nonverbalsignalsorthesilentlanguage.1.NonverbalCommunication010203TwoCategories:Bodybehaviorsbythespeake
4、rsandusesofspatialortemporalsettingbyspeakers.Theinteractioncarriedoutbyourbodies,gestures,andtonesofvoice,everythingexcepttheactualwordsweapplyincommunication.Thesendingandreceiptofnonverbalmessagestakeplaceonasubliminallevel.Easytomisinterpretamessage.
5、1.1DefiningnonverbalcommunicationNonverbalBehavioraccountsfor65%-93%ofthetotalmeaningofcommunicationNVbehavioraccountsformuchofthemeaningwederivefromconversations.ImportanceofNVCSomeresearchersmaintainthatinface-to-facecommunicationupto93percent(65-93%)o
6、fanoralmessageiscommunicatednonverballyandthatthenonverbalelementsareamuchbetterindicatorofthetruemeaningthantheactualwords.Whennonverbalandverbalmessagesappearinconsistent,mostofustendtobelieveNV.NVbehaviorspontaneouslyreflectsthespeaker’ssub-consciousn
7、ess.thenonverbalmessage.Whennonverbalandverbalmessagesappearinconsistent,mostofustendtobelieveNVbehaviorspontaneouslyreflectsthespeaker’ssub-consciousness.NonverbalMisinterpretationGreatCommunicationBarrierVaryfromculturetocultureNonverbalSignalsFunction
8、sofNVC非语言交际通常与语言交际结合进行,在不同的情况下作用不同,大致上起补充Complementing、否定Contradicting、重复Repeating、调节Regulating、替代Substituting或强调Accenting的作用。我们在机场欢迎客人,一边说:WelcometoBeijing,一边热烈握手。这握手的动作是对所说的话的一种补充。当你接到你不喜欢的礼物时,尽管嘴里说如何如何喜欢,但脸上的表情却流露出你的真实的
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