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1、Chapter15ComplaintsandclaimsAimsandRequirementsInthischapter,studentsarerequiredtograspthefollows:Knowsomebasicknowledgeaboutcomplaints,claims.Knowhowtowritelettersaboutcomplaints,claims.Mastersomenegotiationstrategies.Graspsomewords,expressionsandtypicalsentencesonthistopic.LanguagePointsclaimn
2、.lodge/file/raise/register/lay/putin/aclaimagainst/with/onsb.foranamountfor/onareasononsth.toacceptaclaimtoentertainaclaimtorejectaclaimtowithdrawaclaimtosettleaclaimclaimvt.&vi.toclaimUSD15,000toclaimacompensationofUSD15,000toclaimUSD15,000fordamagetoclaim(acompensationof)…fromsb.forsth.Notes：1
3、.Claim用法：索赔原因,+for:~fordamage索赔金额,+for:~forUS$XXX对货物索赔，+on：~onthegoods向某人提出索赔，+against(from)：~againsttheunderwritersLanguagePointsclaimfordamage(poorpacking)因破损（包装不良）提出索赔claimacompensationoftheshipmentfromsomebodyforsomethingclaimon/againstsomebody向…提出索赔lodgeaclaimagainstsomebodyforshort-weighto
4、nsomething因货物短重而向…提出索赔claimfordamage／onaccountofdamage由于损坏而索赔typesofComplaintsandClaimsThegenuinecomplaintsandclaimsProblemonquality,quantity,packing,etcrefusalofmakingdelivery,shipmentoverdue.goodswronglydelivered.goodsarriveddamaged,late,missing.priceswronglychargedThefalsecomplaintandclaimsI.
5、e.excusetoescapefromperformanceofcontractsThebuyerdonotwantthegoodsortheycangetsimilargoodsatlowerprice…HandlingComplaintsorClaimsHowtohandlesuchconditionsDelayinshipmentpenaltyclauseQuantitydiscrepancyCheckpackinglistandinvoiceQualityDiscountandincasebadlydamagedandunsalable,replacementsDamagec
6、onditionInsuranceorotherTheprincipleofhandleclaimsandcomplaints:--Judgewhetherthecomplaintsandclaimsarejustified--Ifthesellercannotdealwithacomplaintpromptly,acknowledgeitatonce;Howtomakecomplaint■toindicatetheclaimedgoods■tostatetheproblemwithregret■toprovideevidence(sample,surveyreport…)thatca
7、useinconveniencecausedbythat■toraiseclaim■toexpressfuturecooperationandexpectationComplaintUsefulrelatedsentences(1)wehaveexaminedtheraincoatsyoushippedtousagainstourorderNo.1234andregrettofindthatmanyofthemcontainflawsofsom
