chapter eleven complaints & claims

《chapter eleven complaints & claims》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、ReferencematerialsXuMeirongfromDepartmentofInt’lBusinessCommunicationCorrespondenceEnglishBusinessMakeComplaintsSettleComplaintsMakeClaimsFourWaysofSettlingclaimsDecliningclaimsChapterElevenComplaints&ClaimsMain&DifficultPointsKeyWordscomplaintclaimsurveyreportCIBCIQdispute

2、compensationSampleLettersLetter1complainingforimproperpackingLanguagePointsTake/makedelivery提货appeartobecorrect似乎正确你方似乎误解了我们的意图。Youappeartohavemisunderstoodourintention.Thereappearstohavebeenamistake.其中似乎有误。2.appearv.似乎；（在外贸英语中常常表达委婉之意）LanguagePoints3.Insurancesurveyor保险检查员

3、AuthenticSurveyor公证签定人4.claimn./v.索赔claimfordamage(poorpacking)因破损（包装不良）提出索赔claimacompensationoftheshipmentfromsomebodyforsomethingclaimon/againstsomebody向…提出索赔lodgeaclaimagainstsomebodyforshort-weightonsomething因货物短重而向…提出索赔LanguagePointsacceptaclaim接受索赔settleaclaim解决索赔ente

4、rtainaclaim受理索赔admitaclaim同意索赔dismissaclaim驳回索赔rejectaclaim拒绝索赔relinquishaclaim撤回索赔waiveaclaim放弃索赔withdrawaclaim撤回索赔claimonaccountofdamage因损坏而索赔claimfordamage由于损坏而索赔claimforfinancialloss要求经济损失的诉权claimforinferiorquality因质量低劣而索赔claimforpayment要求付款的诉权claimforproceeds要求赔偿货款clai

5、mforshortdelivery因短装而索赔LanguagePoints因短重买方对这批货物提出人民币一千三百元的索赔。BuyershavelodgedaclaimonthisshipmentforRMB￥1,300forshortweight.你方为我订单提供的货物质量与双方同意的规格不符。因此，我们须向你方提出索赔，金额为一万五千八百美元。Thequalityofyourshipmentforourorderisnotinconformitywiththeagreedspecifications.Wemustthereforelodge

6、aclaimagainstyoufortheamountof$15,800.LanguagePointsTheevidenceyouhaveprovidedisinadequate,therefore,wecannotconsideryourclaimasrequested.你方提供的证据不充分，因此我方不能考虑你方的索赔要求。关于你方产品质量低劣的问题，我方要求你方赔偿一万五千美元。Asregardsinferiorqualityofyourgoods,weclaimacompensationof$15,000.由于你方未能按时交货，我方将

7、向你方提出由此而遭受的全部损失的索赔。Weshalllodgeaclaimforallthelossesincurredasaconsequenceofyourfailuretoshipourorderintime.ChineseversionofLetter1执事先生：事由：我方第123号订单欣然收到了装运单据，并在“王子”号轮船抵达安特卫普时提取了货物。对你方迅速执行该订单，深表谢意。然而，我们遗憾地告知你方除了第8号箱有问题外，一切似乎都是正确完好的。我们发现第8号箱子破裂，里面的几个杯子受损严重。箱子和货物已经都由保险检查员检验。但是

8、，正如你方可从随函所附的检验报告副本中看出，保险检查员主张破损是由于包装不良所导致，而不是由于对箱子的不当粗鲁搬运所导致的。因此，我方不得不就我方所遭受的3000美