商务英语口语课件丁晶 王淙ISBN 9787566307576 PTTUnit 13. Complaints and Claims.ljun.ppt

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1、Unit13ComplaintsandClaimsbyWangNiPart1TeachingAimsTosaysentencesaboutcomplaintsandclaimsToformconversationsconcerningcomplaintsandclaimsToformmonologuesaboutcomplaintsandclaimsTomakeanoralpresentationaboutcomplaintsandclaimsPart2UsefulSentencesReadloudlythefollowingsentencesaboutcomplaintsandcl

2、aimsandunderstandtheirmeanings.1.Duetoyourinferiorquality,wehavenochoicebuttofileaclaimagainstyou.由于你方的品质低下，我们别无选择，只能要求索赔了。2.Nowthatyoufailtodeliverthegoodsontime,weshallpayhighpricesforthedelay.由于你方未能准时交货，我方将要为延期付出昂贵的代价。3.Weshouldhavereceived20tonsofgoods,buttherealityisweonlyget15tons.Youshould

3、beresponsiblefortheshortloading.我们本应该收到二十吨的货，可事实是我们只拿到了十五吨，你方应该为这次的短重负责。4.Thequalityofthesegoodsisnotsatisfactoryatall.交付的货物质量一点都不令人满意。5.Thesecartonsdon’tappeartohavebeenproperlypacked.Theyhavebeensoaked.这几箱显然是没有包装好，全浸透了。6.Wearesorrytotellyouthatthegoodsyousentusthistimeareratherdifferentfromthes

4、amplewehadreceivedbefore.很遗憾的是你们这次发的货和我们之前收到的样品并不吻合。7.Ourclientsareverydissatisfiedwiththisconsignmentbecausethecolorofthevaseisambernotyellow.我们的客户对这批货很不满意，因为花瓶的颜色应该是琥珀色而不是黄色。8.Onopeningthecarton,weareshockedbecauseitcontainedcompletelyhockedshockeddifferentitems.一打开纸箱，我们很惊讶的发现里面装的是完全不同的货物。9.Due

5、toyourdelayoftheshipment,weshallsufferfromgreatlossesoffailingtomeetthebigseasonofChristmas.由于你方交货期的推迟，我方将因为赶不上圣诞节这一旺季而损失惨重。10.Wehavetofileaclaimagainstyoufortheshortweight.因为短重的问题，我们已向你方提出了索赔。11.SinceweconcludedthebusinessonCFRbasis,Ihavetoputforwardtoaclaimwithyouforthelosses.因为我们是以CFR价成交的，所以这次

6、损失我只好向你们提出索赔要求了。12.Weareclaimingcompensationbecauseofyourbreachofthecontract.由于你方的违约行为，我们要提出赔偿。13.I’mafraidyoushouldcompensateusby3%ofthetotalsumofthecontract.贵公司需要赔偿我们本次合同总额的百分之三。14.Weexpectthatyoucansolvethisproblemsothatwecanmaintainourfinerelationship.我们希望您能解决这一问题，以便我们保持良好的关系15.Weshallnotgett

7、othebottomsincethisisourfirstclaim.由于这次索赔是第一次，我方就不再深究了。16.Thehomeofficeaskedmetodropinonyou.Theysaidyouhadacomplaint.总公司要我来拜访您。他们说您要投诉。17.Weregrettoseethatonecaseofourshipmentarrivedinabadlydamagedcondition.获悉我们这次有一箱货物