《商务英语》教案Complaints&Claims

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1、ModuleEightTerms&ConditionsTask4Complains&Claims教师科目商务英语课题ModuleEightTask4Complaints&Claims课时2班级时间教学目标知识目标：1.Familiarwiththewordsandexpressionsrelatedtocomplains&claims;2.Learnthebasicknowledgeaboutcomplaints&claims,eg.lodgingclaims,settlingclaims,entertainingclaimsandrefusin

2、gclaims;能力目标：3.Usecommunicativeskillstomake,respondtoandobjecttoacomplaintoracliam;情感目标：4.Raiseawarenessofimportanceofsettlingclaimsproperly教学重点1.GetSstoknowthebasicknowledgeaboutcomplaints&claims;2.LeadSstograsptheskillsofhowtomake,respondtoandobjecttoacomplaintoracliam教学难点L

3、eadSstoknowhowtosettleclaimsproperly研究点EncourageandpromoteSs'abilitytopickupusefulinformationandtofinishthegiventaskingroups教学方法CollaborativeTask-basedMethod;SituationalExperiencingTeachingApproach教学手段Multimedia教学资源Teachingplan,PPT,CourseWebsite教学准备T：Designtheteachingplanandp

4、reparethepower-pointSs:Collecttherelevantinformationaboutcomplaint&claimsandprepareforathree-minutepresentation教学过程教学内容教师活动学生活动时间分配Presentation1•Ss，presentation2.Comments1.giveinstruction;2.inakecomments1.presentation;2.commentonother15minsLead-inMatching1.givetasks2.checkth

5、eanswerandcommentstrytofinishthegiventasksaloneoringroups10minsNewknowledgeandskillsA:LodgingclaimsB:SettlingclaimsC:EntertainingclaimsD:Refusingclaims65minsAssignmentexercise教学反馈意见对课程培养方案、授课计划的意见对本教案的意见其它TeachingProceduresTask4Complaints&ClaimsStep1:Checkonstudents9previewin

6、gwork(Presentation)15，Workingroups・Trytocollecttherelevantinformationaboutclaimandprepareforathree-minutepresentationtosharetheinformationtothewholeclass・(Thepresentationshouldbefacilitatedbyppt)Sscanrefertothefollowingquestions:1.Whatisclaim?Whyshouldwemakeaclaim?(Claimisade

7、mandmadeuponapersonorpersonsforpaymentonaccountoflossesresultingfromhisortheirneglects・Inimportandexportbusiness,disputesbetweenthebuyerandthesellermayarisealthoughthetwopartiesperformthecontractverycarefully・Undersuchcases,aclaimwillhesuedbytheinjuredpartyagainsttheotherpart

8、yafterthedisputes・Uponreceivingthegoodsdeliveredbytheseller,thebuyer