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1、Section20投诉索赔ComplaintsandClaimsI.要点概述MainPoints1.Whatisacomplaint?1.Whatisacomplaint?Ininternationaltrade,acomplaintisusuallythewrittenexpressionofsomedissatisfactionconcerningthequalityoftheproducts,thepackage,theshipment,thedeliveryandservices,etc.Acomplaintisact
2、uallyanindicationthatquestionsshouldbeaskedconcerningacertainwayofbeingordoingthings.Youmakeacomplaintwhenyouarenothappyandsatisfiedwiththestandardsofgoodsandserviceyouhavereceivedfromyourbusinesspartnersorotherorganizations.2.Howtofileaclaim?Yourcomplaintisanexpres
3、sionofconcernordissatisfactionagainstothercompany.Ifyouaretofileaclaimyouhavetocontactsomeoneinauthorityatthecompanyorbusinessinquestion,forexample,theowner,thepresident,ortheconsumercomplaintdepartmenttoresolvethecomplaint.Whenyoucontactthecompanyforthepurposeofget
4、tingresolutionbyyoutalkingorwritingthepersoninchargeatthecompanyyoushouldbeverycourteousandremaincalm.Trytoexplaintheproblembyprovidingdates,theamountspaid,importantdocuments,andpresentingasmanyfactsaspossible.Thenexplainwhattypeofremedyyouareseekingandstatewhethery
5、ouarewillingtonegotiate.Meanwhile,rememberthatinmanydisputes,neithersideistotallycorrect.3.Whattacticscanbeadoptedinmakingacomplaint?Whenmakingacomplaintyouneedtocomplaininfactualtermsasitrelatestotheirresponsibilityratherthanemotionalconsequences.Youhavetomakeclear
6、copiesofallthedocumentsincludingreceiptsofatransaction,abillorcommunicationsandsomethinglikethat.Storetheoriginaldocumentsinasafeplace.Clarifytheprobleminfactualtermsandwritedownspecificproblemsanddetailstoserveasproofandthenfindouthowthecompanyusuallyhandlescomplai
7、ntsordisputes.Writealetter,sendanemailmessage,makeaphonecallorvisitthecompany.Addressyourcomplainttothepersonincharge.Remaincalmyetfirm,andtellthecompanywhatyouwantthemtodotoadjustthings.Failingtoresolvetheproblemonyourown,youcanseektheservicesofamediatortohelpresol
8、veissuesbetweenyoutwo,butthemediatorhasnolegalpowertoenforcethefinaldecision.Ifyoustillfindithardtosettlethematteryoucanseeklegalconsultat
