新编外贸英语函电课件徐美荣编著 9787 81134 951 1Module 11Complaints & Claims.ppt

《新编外贸英语函电课件徐美荣编著 9787 81134 951 1Module 11Complaints & Claims.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、EnglishforBusinessCommunicationDLVTCXUMEIRONGXuMeirongfromDepartmentofInt’lBusinessCommunicationofDalianVocational&TechnicalCollageEnglishforBusinessCommunicationThirdEditionLearningObjectives1.Beabletowritelettersofcomplaints2.Beabletowritelettersof

2、settlingcomplaints3.Beabletowritelettersofclaims4.BeabletowritelettersofsettlingclaimsMakeComplaintsSettleComplaintsMakeClaimsFourWaysofSettlingclaimsDecliningclaimsMain&DifficultPointsKeyWords&Expressionscomplaincomplaintclaimdamageincursuffersurvey

3、reportCIBCIQdisputecompensatecompensationinspectinspectionKeyWords&Expressions⊙identifyingthereferenceofthelettera.WedulyreceivedthedocumentsandtookdeliveryofthegoodsonarrivalofS.S.PeaceatDalian.b.Wethankyouforyourpromptexecutionoftheorder.c.Withrefe

4、rencetothearrivalofthecaptionedgoodsex.s.s.FlyingFish.d.Welearnfromyourletterof12thismonththattwocasesofthegoodsunderOrderNo.123arrivedinanunsatisfactorycondition.KeyWords&Expressions⊙statingtheproblemsandgivingtheevidence,ifanya.Wehavereceivedthe500

5、casesofsugaryoudispatched,butitisregretthatuponexamination,25ofthemwerefoundinadamagedcondition,whichwasobviouslyattributedtoimproperpacking.b.Whenunpackingthecaseswefoundthatthecontentsdonotmatchyourpackinglist.Pleaselookintothematterandgiveusanimme

6、diatereply.c.Aftercomparingthegoodsyoudeliveredwiththesample,wefoundthatthecolorandsizearenotthesame.d.Wearesurprisedtofindthequalityofthegoodswereceivedisinferiortothesample.e.Weregrettosaythatyouhavedeliveredthewronggoodstous.f.Weregrettoinformyout

7、hatuponexaminationbyCCIQB,thegoodswerefoundshortinweightof217lbs.KeyWords&Expressions⊙askingforcompensations/acceptorrejectclaimsa.ThebuyershaveraisedaclaimonthegoodsfortheamountofUS$10.000.b.Wearelodgingaclaimwithyouforallthelossesonthegoodsfortheam

8、ountofUS$2,2997.c.WehavetofileaclaimagainstyouontheshipmentforshortweightforUS$534.d.Wehavereceivedthe30casesofBlackTeayousentus,butregrettosaythatonexamination,eightofthemwerefoundinabadlydamagedcondition.Thiswasapparentlyattributabletofaultypacking