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1、JOBDESCRIPTION岗位职责JOBTITLE:职位AREA/DEPARTMENT:部门JOBBAND:级别REPORTSTO:直接上级POSITIONSSUPERVISED:下级JOBSCOPE:工作范围HOUSEKEEPINGCOORDINATOR客房部协调员ROOMSDIVISION/HOUSEKEEPING房务部/管家部6LEVEL六级ASST.EXEC.HOUSEKEEPER行政副管家NIL无Departmentanddepartmentisresponsibleforthecommunication;responsiblefo
2、rtheworkoftherighttoreceiveinformationandcommunication;isresponsiblefordepartmentalmanagement;thedrinksthemanagementoftheremainingitems.负责部门内部及部门间的协调沟通工作；负责电话的接听和信息的正确完整传达；负责部门酒水管理；酒店遗留物品的管理工作。TESTIMONIAL:Ihavereadandreceivedacopyofthedescriptionandfullyunderstandthatviolati
3、onofanyofthestatedresponsibilitiesanddutiesisgroundedfordisciplinaryaction.本人确认已阅读了本职责描述，并同意在工作职责描述屮所规定的职责。Signature:签名Date:Fl期KeyResponsibilities主要职责•Consciouslyabidebvcommutingsystemanddepartmentregulations.自觉遵守上下班胡度及部门的窥章制度。•Warminreception,thehotelanddepartmentofbusiness
4、personnel,finishesthecorrespondingexplanation,butnotitsprattle,morenrb让rarilvrevealedhotelanddepartmentinformation・热情接待，酒店和部门的业务往来人员，作好相应解释，但不得与其闲聊，更不得随意透露洒店和部门信息。•Responsibleforallkindsofkeys,communicationstoolskeeping,sendingwork.负责部门的各类钥匙、通讯工具保管、发放工作。•Answertelephoneaccor
5、dingtothestandardrequirementofquestionsandanswersprovidereliableinformation・接听电话按标准要求回答各类提问和提供准确有效的信息。•Fastandaccuratefillin,documenthandling,formworkandexquis让cneatandbeautiful.快速准确地填写、处理文件、表格工作，并讲究整洁美观。•Intime,check,completion,handedin,andconsecrateddocumentsformtodepartme
6、ntandotherdepartmentshavecommunicated,transferinformation.按时检查、完成、上交、分派各类文件表格，向部门和其它部门传达、传递工作信息。•Masterroomstatematerial,tolongdweller,ripePenn,VIProom,namewaitforacircumstancetofullyunderstand,Facilitatequicklyandaccuratelyprovideinformationtothefloorandmanagementpersonnel.
7、掌握房态资料，对长住客1熟宾、贵真的房间、姓名等情况要充分了解；便于迅速准确地提供情报给楼层及管理人员。•TrackingVIPreception,VIPreception,banquetreceptionwork,notifiescompetentandrelevantpersonnelcompletethearrangementpreparation,andreportthesituationtoexecutivehousekeeper.跟踪VIP接待、重要客人接待、宴会接待等工作，通知主管及相关人员做好安排准备工作，并把情况向行政管家汇报
8、。•Beresponsibleforsortinghousekeepingcenterofequipmentarticles,regularclean
