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1、.HotelLevel:酒店等级：I–V一-五Department:部门：RoomsDivision房务部JobBand:职位等级：88ReportsTo:直属上级：FrontOfficeManager前厅部经理JOBOVERVIEW职位概述·Responsibleforattendingtoneedsofhotelgroupguests,includingtheroomallocation,billco-ordinationandattendingtotheirneedswhilsttheyare
2、guestsofthehotel.·负责满足来酒店的团队客人的各种需求，包括安排客房、协调帐单以及解决住宿期间的一切需要。AtInterContinentalHotels&Resorts®wewantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyouto:·Becharmingbybeingapproachable,havingconfidenceandshowingrespect.·Stayinthemomentby
3、understandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthingsdone.·Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：·亲切、充
4、满自信、体现尊重来展现富有魅力的你。·理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。·见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIESANDRESPONSIBILITIES工作职责·Prepareforeachgroup’sarrival,preparegrouphistory,billinginformation,deposits,filing,VIPinformation,correspondence,etc.;interactw
5、ithbookingcontactsasneeded.Correctlyrecordgrouproomsandrevenueinthepropertymanagementsystem.·准备每个团队抵店，准备团队记录，帐单信息，押金，档案，贵宾信息，信件等等；必要时参与预订联络工作。在酒店管理系统中正确的记录团队客房和收入。·Processallgroupreservationrequests,changesandcancellationsreceivedbyphone,fax,e-mail,mai
6、l,internallyandthroughtravelplanners/corporations.Enterand/ormodifygroupblockinsystemtoensureinventory,staydates,cancellationpolicy,depositrequirement,andbookingprocedurearereflectedcorrectly.精选范本.·处理所有通过电话，传真，电邮，信函接收到的内部和旅行策划人或公司发出的团队预订请求，变更和取消。在系统中输入
7、或更改团队客房预订，确保客房的供应，入住日期，取消规定，押金要求和预订程序的正确性。·Maintainaccuratefilingsystemforgroupsandensurethateachgroupblockistraced.·维护团队档案系统的准确性，确保记录每个团队预订。·Createandupdategroupblocknotestoproviderelevantdatapertainingtoallgroupreservations,andcoordinatewithotherdepa
8、rtmentsasneededtoprovidegroupreservationinformationandgroupneedsasspecifiedincontract.·建立并更新团队预订记录，以便为所有团队预订提供相关数据，按需要与其它部门协调预订信息及联络中团队的具体需求。·Provideandmaintainreportsandrecordsofallgroupsduringstayandafterdeparture,andfollowuponanygrou
