国际酒店安全部程序Crowdcontrol.pdf

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1、POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–020DATE:APPROVEDBY:MDREVISION:SUBJECT:CrowdcontrolPOLICYItourpolicythatallemployeesshouldbeawareoftheirresponsibilitiesintheeventofacivildisturbance.PURPOSEThepurposeofthispolicyistoensurethesecurityandsafetyofthehotelguests,sta

2、ffandassets,andtominimizeanydisruptiontoHoteloperations.PROCEDUREFortunately,riotsandcivildisturbancedonotoftenoccur.However,therewillfromtimetotimebeseveralpublicevents(e.g.ChristmasEve,FireworkDisplay,June4,March7whichmyattract⋯⋯)largecrowdwgothevicinityofmonitoringthecrowdsituationwithassistan

3、ceofconciergestaff.Attentionwillbefocusedonprotectingthebuildingandsontrollingtheentrance.Tominimizetheentrance-Oneforthestaffandonefortheguestonly.Toenhancethepatrolsofallpublicareas,andpayspecialattentiontobreakableitemssuchaswindows.Oneofthesecuritystaffonpostintheupperfloortoobservethemovemen

4、torcrowd.Ifnecessaryl,hotelvehiclesshouldbemovedtoamoresecurearea.(e.g.nearbythemulti–storeycarpark).Ifisnotallowedtoparkanyvehiclesinthedrivewayforpreventinganydamages.Page1of21/2POLICYANDPROCEDURESSecurityIfanyunforeseencrowdgathers,informallDeptheads.SUBJECT:`CrowdcontrolCODE:04–10–020Dependin

5、guponthemoodoftheRDMmaynotifyallthehotelguestsbyanoticeboardwhichadvisingthegueststostayinthehoteluntilthecrowdhasdispersed,-forsafetyreasons.Ifnecessary,theHumanResourcesManagermaydecidetooperthestaffcanteenforoff–dutystaffstayinginthehoteluntilthecrowdhasdisappeared.2/2