国际酒店安全部程序Crowd control.doc

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1、POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–020DATE:APPROVEDBY:MDREVISION:SUBJECT:CrowdcontrolPOLICYItourpolicythatallemployeesshouldbeawareoftheirresponsibilitiesintheeventofacivildisturbance.PURPOSEThepurposeofthispolicyistoensurethesecurityandsafetyofth

2、ehotelguests,staffandassets,andtominimizeanydisruptiontoHoteloperations.PROCEDUREFortunately,riotsandcivildisturbancedonotoftenoccur.However,therewillfromtimetotimebeseveralpublicevents(e.g.ChristmasEve,FireworkDisplay,June4,March7……)whichmyattractlargecrowdwgothevicinityofmonitor

3、ingthecrowdsituationwithassistanceofconciergestaff.Attentionwillbefocusedonprotectingthebuildingandsontrollingtheentrance.Tominimizetheentrance-Oneforthestaffandonefortheguestonly.Toenhancethepatrolsofallpublicareas,andpayspecialattentiontobreakableitemssuchaswindows.Oneofthesecur

4、itystaffonpostintheupperfloortoobservethemovementorcrowd.Ifnecessaryl,hotelvehiclesshouldbemovedtoamoresecurearea.(e.g.nearbythemulti–storeycarpark).Ifisnotallowedtoparkanyvehiclesinthedrivewayforpreventinganydamages.Page1of22/2POLICYANDPROCEDURESSecurityIfanyunforeseencrowdgather

5、s,informallDeptheads.SUBJECT:`CrowdcontrolCODE:04–10–020DependinguponthemoodoftheRDMmaynotifyallthehotelguestsbyanoticeboardwhichadvisingthegueststostayinthehoteluntilthecrowdhasdispersed,-forsafetyreasons.Ifnecessary,theHumanResourcesManagermaydecidetooperthestaffcanteenforoff–du

6、tystaffstayinginthehoteluntilthecrowdhasdisappeared.2/2