国际酒店安全部程序Lossortheft.docx

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1、POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–018DATE:APPROVEDBY:MDREVISION:SUBJECT:LossortheftPOLICYToestablishapolicywhichenablesstafftodealwithsuchinstanceswhichoccurwhentheyareonduty.PURPOSEToensurethatinaninstancesuchasalossortheftt

2、hestaffinvolvedareunderondoubtastotheirroleinhandlingthecrisis.PROCEDUREIfanylostcasecannotbeprovedtohavebeenstolenbysomebody(e.g.Theitemisplacedinpublicareaw/olockedorloodedafterbysomebody)orthetime,date,andlocationofthelosscannotbeconfirmed,thatwillbeclassif

3、iedasaLOSTCASE!OnlythePoliceandtheSecuritycanclassifyalostcase.Beforeclassification,entranceatthesceneisprohibited,especiallyifthelossoccurredintheroom.Incaseitisclassifiedaslostcase,thelossreportmustbesubmittedbysecurity.Ifithappenedintheguestsroom,theinvstig

4、ationworksheetmustbedoneaswell.Incaseitisclassifiedasatheftcase,theincidentreportmustbesubmittedandreportedtothepolice.Beforethearrivalofthepolice,thesecurityshouldcordonofftheotherareasandtheconcernedstaffmuststayinthehoteltobequestionedbythepolice.Onlyourhot

5、elguestswouldbeescortedbyoursecuritytothepolicestationbecauseoflackingmanpower.Whenwereporttothepolice,theofficialmemomustbetaken.Page1of21/22/2