国际酒店安全部程序Drunkardness.doc

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1、POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–017DATE:APPROVEDBY:MDREVISION:SUBJECT:DrunkardnessPOLICYToestablishapolicywhichenablesstafftodealwithsuchinstanceswhichoccurwhentheyareonduty.PURPOSEToensurethatanyperwoninadrunkstatedoesnotitanywaydisruptth

2、ehotelsoperations,andifoperationsarebeingdisrupted,thepersonbedealtwithitthecorrectmanner.PROCEDUREIfadrunkendoesnotcauseanydisturbancetootherguestsorhoteloperations,SecurityorOutletstaffwillonlytakeanoberservationalposition.Also,alcoholicdrinkwillnotbeprovidedtotheguestagain

3、.Iftheguestisfoundtobeoutofcontrol,thezsecurity,A/Mandoutletstaffwillberesponsibleforsendingthereunkardtoback–of–housebyawheelchairASAP.Incasethedrunkardisourroomguest,he/shewillbesentbacktohis/herroom,ifpossible.Toinformhis/herroommateorthetourguide.Toremoveawayallalcoholite

4、msfromhisroom.Ifnecessary,thehoteldoctorwillbepagedforassistance.EmergencyProcedures–DrunkennessIfadrunkerisanoutsider,checkifhe/sheisbeingaccompaniedbyfriends,securitypersonneland2/2dutyAssistantManagerwillassistthemtoleavehotelpremisesaftersettleingthebill.Page1of2POLICYAND

5、PROCEDURESSecuritySUBJECT:DrunkardnessCODE:04–10–017Ifadrunkisalone,securitypersonnelandAssistantManagershouldgethim/heroutofthepublicarea,thentrytofindouthis/heridentification,trytoinformhis/herrelativestoescorthim/heridentification,trytoinformhis/herrelativestoescorthim/her

6、toleavethehotelandsettlethebill.Ifnecessary,DutyManagerwilldecidetocallanambulance.Ifadrunkinsistsondriving,makewureourcarjockeydrivestheguestscaroutofourhotelpremisesbeforewehandhis/hercarover.Ifadrunkisfromthemiliary,themilitarypolicewillbeinformed.Page2of22/2