国际酒店安全部程序Suspected skipper.doc

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1、POLICYANDPROCEDURESSecurityCODE:04–10–023DATE:29.09.92APPROVEDBY:MDREVISION:SUBJECT:SuspectedskipperPOLICYItisapolicyofthisHoteltominimiseanylossforthehotel.PURPOSEThepurposeofthispolicyistoensurethehotelcantaketheimmediateactionwhenthesuspectedskipperisfound.PROCEDUREAnystaffwhofindsthesuspec

2、tedskippermustinformtotheirsuppervisorandthesupervisormustimmediatelyreporttotheSecurityDepartmentwhenfound.Thenormalcharacteristicsoftheskippersasfollowings:-Possessingonlyafewpieces,ornoluggage.Movingoutalltheluggagefromtheroombeforecheck–outdatewithoutpriornoticetohotel.Payingdepositbychequ

3、ewhichisrejectedbythebank.LongStayguestsfailingtosettlethepaymentontheduedateduringpaymentperiod.TheA.M.istocarryoutandcheckthefollowing:--Roominspectionwithsecurity-Reservationcorrespondence-Methodofpayment-Transportation&baggagerecord-ExpensesonourhotelTheresultoftheinvestigationmustbereport

4、edottheFrontOfficeManager&CreditManagerwhohavetotakethenecessaryaction&makethedecisionsattheearliestpossibletime.Page1of22/2POLICYANDPROCEDURESSecuritySUBJECT:SuspectedskipperCODE:04–10–023e.g.Todouble–locktheguestroomenablingthehotelmanagementcaninterviewwiththeguest.Toincreasethecreditapprov

5、altosameastheguest’saccount.lIfissuspectedthattheguesthasdepartedfromthehotelwithoutsettlingtheaccount,theRoomDivisionManagerandFinancialControllershouldadviseonfurtheractionstobetaken.e.g.ToinformtheHotelAirRepresentativetocheckiftheskipperhasleftHongKongviatheairport.Totransmittherelevantinf

6、ormationtootherhotels.Toreporttothepolice.2/2