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1、7CsPrincipleAngelaWhatare7CsPrinciple?CompletenessConcisenessConsiderationCorrectnessClarityCourtesyConcerteness1.7CsPrinciple1:Completeness1)Trytoanswerallquestionsasked.Wheneveryoureplytoalettercontainingoneormorequestions,trytoanswerallofthem–statedorimplied.*Whensayingno,beco
2、urteousandpolite,butfirm.ExamplesWecannotdeliverthegoodsuntilMay1.WecandeliverthegoodsonMay1.Weregrettoinformyouthatwedenyyourrequestforcredit.Forthetimebeingwecanonlyserveyouonacashbasis.WritingPracticeA公司邀请贵公司生产一种特殊的设备，若要帮助生产该设备，贵公司需要再购置一套特殊的设备，这不仅会耽误A公司的期限要求，并且贵公司自己的生产计划也会被打乱。
3、试写一封邮件回绝A公司，表示歉意，并期待之后的合作。SampleDearsirs,Manythanksforyourorder.Aftercarefulconsideration,wehavecometotheconclusionthatitwouldbebetterforyoutoapproachanothermanufacturerfortheproductsyoudesire.Toproducethemachinerequiredaccordingtoyourspecificationswouldmeansttingupspecialequipme
4、ntatourfactory.Thiswouldnotonlybeimpossibletoaccomplishbeforetheendofthisyear,butwouldseriouslyinterruptourproductionschedule.Wearesorrynottobemorehelpful,buthopethatyouwillunderstandourposition.Pleasecontactusagain.Wewillbepleasedtoserveyouinthefuture.Yourssincerely,2)Volunteers
5、omethingextrawhichmaybeofsomeusetoyourreadernoworinthefuter.E.g.Doyouthinkitisenoughtotelljustthepricesofthebicyclesinthereply?WeareoneofthemostimportantimportersofbicyclesinNigeria,Thailand,andwouldliketoextendourbusinessrelationstoyou.Wouldyoupleaseletusknowthepricesofyourfirst
6、-ratebicyclesavailableforexporttothiscountry?3)Checkforthe5W2Handanyotheressentials.5W2H:Who,What,Where,When,Why,How,HowmuchE.g.Inaletteroforderinggoods,wemusttellclearly:What(Whatwewant)When(Whenweneedthegoods)WhomandWhere(towhomandwherethegoodstobesent)How(Howpaymentwillbemade?
7、Howwewouldlikethemtobepackedandshipped)Howmuch(Howmuchgoodsdoweneed)2.7CsPrinciple2:ConcisenessConciseness-----communicatinganideainthefewestwordswithoutsacrificingcompletenessandcourtesy.OmittriteexpressionsE.g.NotthisButthis duetothefactthatbecause inthecityofLondonLondonduring
8、theyearof2013during20132)Avoidwordystate
