商务英语写作ppt课件.ppt

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1、Chapter7RoutineClaims&AdjustmentsBeforeshippingthegoods,sellermustcheckthequalityandquantityoftheproductscarefullyPackthegoodsinaproperwayinordertoarriveatthedestinationinperfectconditionHowever,complaintsorclaimsmaysometimesariseinspiteofourwell-plannedandcarefulworkintheexecutionofanord

2、er.PossibleErrorsNone/wrong/latedeliveryPoorpackingPoorqualityDamaged,missing,shortNotinlinewiththesamplesTypesofclaimsRoutineclaims日常索赔Persuasiveclaims说服性索赔RoutineClaimsSinceroutineclaimlettersareusuallyassociatedwithrelativelyminorproblems,therequestsarenotlikelytomeetresistance.Whilewri

3、tingtheseletters,allthatisnecessaryisaclear,specificandconciseclaimletterlistingthefactsofthesituation.Thewritingmethodisquitestraightforward.RulesforWritingComplaintsandClaimsBegindirectly.Tellwhatiswrong.Identifythesituation(ordernumber,productinformation,etc.)inthetext.Describethestoryi

4、naclearandorganizedway.Presentenoughfactstopermitadecision.Namespecificactionstocorrecttheproblemandpolitelymentionstrongtermsifyoufailtogetasatisfactoryreply.Endpositively—friendlybutfirm.DescribetheproblemNamespecificactionstoremedytheproblemCourteousdemandforactionStrongdemandforactionP

5、atternsandSubstitutionsp104-1051.Describetheproblems1.ThequalityofthegoodsshippedagainstourorderNo.9823hasbeenfoundnotinconformitywiththeagreedspecification.我们发现，根据我方第9823号订单运来的货物质量与议定规格不符。1.Describetheproblems2.Oncomparingthegoodsreceived,weweresurprisedtofindthattheyarenotthesameasyoursa

6、mple.arenotuptothesamplewereceivedfromyou.donotagreewiththeoriginalpatterns.havenotturnedouttooursatisfaction.1.Describetheproblems4.Wemuchregretthatwehavetocomplainaboutthewayinwhichtheconsignmentjustreceivedhasbeenpacked.来货刚刚收到，但我们对这批货的包装不得不提出投诉，深感遗憾。1.Describetheproblems5.Wehaveexamined

7、thegoodsdulyreceivedandfoundthepackingwassoaked.halfthegoodsbroken(torn,beyondrepair,unusable,unsaleable)CaseNo.3&No.6arebrokenandtheircontentsbadlydamaged.35piecesweremissingtherestunfitforuse.1.Describetheproblems6.Weverymuchregrettopointoutthatashortageinwe