商务英语写作ppt课件.ppt

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1、LetterofApologyBriefIntroduction01Contents02UsefulExpressions03SamplesReminders0405DefinitionAletterofapologyisakindofsocialletterexpressingyourregretsforhavingmadeamistake,havingdonesomethinginappropriateorwrongorhavingcausedadamage,inconvenience,orfornotbei

2、ngabletodosomething,etc.Contents1)Expressregretorapology.2)Explainthereasonforyourapology.3)Expressthewishtomakeupforthelosscaused.4)Expressthewishforgainingtheaddressee’sforgiveness.BasicstructureandexpressionsPart1:Offeryourapologyatthebeginningofthelettera

3、ndclearlystatetheproblem.UsefulExpressions：1.IamawfullysorrythatIcannot…2.Iamverysorryformyrudeness/thoughtlessness/badmanners.3.Iamwritingtoexpressmysincereapologyformy…4.IregrettoinformyouthatIamunableto…5.Iamwritingthislettertoapologizetoyoufor…6.Iwouldlik

4、etoexpressmydeepestapologyfornotbeingableto…7.Iamwritingthislettertoapologizetoyouformyfailingto…8.Iamwritingthislettertoexpressmyregret…9.Ifeeldreadfulabout…Part2:Provideabriefoverviewofthesituationandgivesomeexplanationsforwhathappened.UsefulExpressions:1.N

5、owletmeexplainwhathappenedtomethatday.2.Ihadintendedto…3.IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.4.Iamtoblameforthissillymistake.Part3:Detailthepositiveactionyouhavetakentoresolvethesituation.UsefulExpressions:1.Inordertoremoveourmisunderstandin

6、g,Iwouldliketoinvite..2.Tomakeupformyfault,Iwill..3.Tocompensateforyourloss,Idecideto..4.Iwishyoucouldgivemeachancetomakeupformyfault.5.Ihopethesettlementofthematterinthiswaycanmeetyourwishes.Part4：Expressyourapologyonemoretimeandpromisenottorepeattheoffence.

7、1.Pleaseacceptmymostcordialapologyagain.2.IpromisethatIwillnevermakesuchastupidmistakeagain.3.Iassureyouthatitwillneverhappenagain.4.Pleaseallowmetosaysorryagain.5.Willyoupleaseacceptmyapology?6.Iamsorryforanyconveniencecaused.7.Ihopeyoucanacceptmyapologies.8

8、.Willyouacceptmyapology?9.Onceagain,Iamsorryforanyinconveniencecaused.Sample1：ForthingsthathavenotdoneinthepastDear，Iamwritingthislettertoapologizetoyouformyfailingto.Thereasonisthat.Iams