《商务英语文体写作》PPT课件

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1、商务英语文体写作LettersofComplaintandClaim投诉信和索赔信是在向提供服务或货物的一方进行投诉或要求赔偿时写的信件。前者是对服务或产品的质量不满，后者则要求对方赔偿或退货。常用词语1.beresponsibleforthelossofthegoodsintransit2.make/fileaclaimagainst…3.settleaclaim4.notuptoourstandard5.requestimmediatereplacementofthedamagedgoods6.wehavereachedanagreementregardingyourclaimon

2、..7.thismatterhasbeensettled8.enclosedpleasefind9.asfinalandcompletesettlementofthisclaimDearSirs,Wehaveadvisedyouthismorningbyfaxofourappreciationthatthismatterhasbeensettled.EnclosedpleasefindourcheckintheamountofUS$50000asfinalandcompletesettlementofthisclaim.Itisourhopetoexpressagainoursatis

3、factionthatthismishaphasbeenamicablesettledandlookforwardtopromotingourbusinessrelationshipwithyourcorporation.Asaresultofthefaxesexchangesbetweenus,wehavepleasureininformingyouthatwehavereachedanagreementregardingyourclaimonshipmentperS.SGuiyingforlatedelivery.Faithfullyyours……..LettersofUrge买卖

4、双方如有一方不能按合同规定履行义务，如拖延货款的缴付、货物迟迟不发等，就有可能收到对方的催讨信，督促自己履行合同。催讨信的细节非常重要，如订单号、原定付款期、原定付款期、原定发货期、超期时间、催讨欠款等都是写催讨信的理由，必须明确无误。常用词语WehavetoremindyouIsdueWasinvoicedonAmonthoverdueLookforwardtoreceivingyourremittancewithinaweekWehavenotyetreceivedanyreplyfromyouOfferanexplanationofthedelayinpaymentDearsir

5、,Wehavenotreceivedanyreplyfromyoutoourtwopreviouslettersof…and…forpaymentof…owingonouraccount.Assettlementofthisaccountisnowmorethan…month,wewouldliketoaskyoueithertosendusyourremittancewithin….days,oratleasttoofferanexplanationofthedelayinpayment.Thankyouforyourimmediateattention.Yoursfaithfull

6、y,………LettersofApologyandExplanation有时我们不免因为过失或疏忽需向别人道歉。在这种情况下，要写一封道歉信或解释信。常用词语WearesorryIwasveryconcernedReferringtoourearliercorrespondenceComplainingthatThefaultisentirelymineIdeeplyregretIrealizetheinconvenienceouroversightmustbecausingyou.DoeverythingpossibletoavoidanyfurtherdelayGentleman,I

7、nreplytoyourcollectionletterofJune6,permitmetoexplainourposition.Assoonasyouadjustyourclaimto$90.000creditforchinasmashedintransit,wewillsendyouremittanceinfull.Yourstruly,LettersofResignation由于种种原因,在某一公司或机构工作的员工要正式提出辞职,就需要写