酒店基础英语.ppt

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1、BasicEnglish基础英语1Department部门2Title职位3Section分部门4Greeting问候LearningContent学习内容Goodmorning(afternoon,evening),sir(madam)早上（下午、晚上）好，先生（夫人）。Howdoyoudo?您好！（初次见面）Gladtomeetyou.很高兴见到您。Welcometoourhotel.欢迎到我们宾馆来。Greeting问候Howareyou?您好吗？Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。Ihopeyou

2、willenjoyyourstaywithus.希望您在我们宾馆过得愉快。（客人刚入店时）MayIhaveyourname/roomnumber?我可以知道您的姓名/房号吗？Ihopeyouhaveenjoyedyourstaywithus.希望您在我们宾馆过得愉快。（客人离店时）Haveagoodtime!祝您过得愉快！Ibegyourpardon.对不起，请再说一遍，好吗？Greeting问候Howareyoufeelingtoday?你今天觉得怎样？I’mpleaseddomeetyou.我很高兴认识你。Department部门Doyouremember?

3、ExecutiveOfficeFinancialSalesandMarketingEngineeringHumanResources行政办公室财务部市场销售部工程部人力资源部EOFINSMorS&MENGHRDepartment部门Doyouremember?FrontOfficeHousekeepingFood&BeverageSecurity前厅部客房部餐饮部保安部FOHKorHSKPFBorF&BSECSection分部门Transportation/Driver司机房FO前厅部Concierge礼宾部Frontdesk前台Businesscenter商务

4、中心Guestservicecenter宾客服务中心ExecutiveLounge行政酒廊HR人力资源部TrainingDepartment培训部Dormitory宿舍Clinic医务室StaffCanteen员工餐厅Personnel人事SM市场销售PR（Publicrelation)/MARCOM公关部/市场传讯部Reservation预订部Sales销售Floor楼层HSKP客房部Publicarea公共区域（PA）HealthCenter健身中心Linen/Uniform布草房/制服房SEC保安部Security安保CCTV监控室FirePreventi

5、on消防StewardBanquetChineseFoodWesternFoodLobbyLoungeCigarBarRoomServicePastryKitchenKitchenRestaurantFB餐饮部管事部宴会部中餐西餐大堂吧雪茄吧送餐饼房厨房餐厅Section分部门AirConditionAV/TelephoneElectricWaterMachineCarpenter/Painter空调组影音电话组电工组水工机械组木工、油漆组ENG工程部FC财务部OperationAccountCostingCreditPurchasingIT=Informati

6、onTechnologyEDP=ElectronicDataProcessing运作会计成本信贷采购电脑Title职位GeneralManagerDeputeGeneralManagerRepresentativeofownerExecutiveSecretary总经理副总经理业主代表行政办秘书Title职位DirectorManagerAssistantManagerSupervisorCaptainClerkCoordinatorExecutiveChefGuideCashierWaiter/WaitressBarTenderChefAttendantRec

7、eptionistTrainer总监经理副经理主管领班文员协调员行政总厨领位收银员服务员（餐饮）吧员厨师长服务员（客房）接待培训师Title职位CarpenterPainterSecurityOfficerBarTenderChefAttendantReceptionFinancialController美工司机厨工值班经理行李员总工程师库管员技工木工油漆工保安员吧员厨师长服务员（客房）接待财务总监ArtistDriverHelperDutyManagerBellmanChiefEngineerStorekeeperTechnicianTitle职位Paymas

8、terReceiving