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1、一、Conrtasy礼貌语气要有礼、谦虚，及时地回信也是礼貌的表现。WehavereceivedwithmanythanksyourletterofMay20th,andwetakethepleasureofmendingyouourlatestcatalog.Wewishtodrawyourattentiontoaspecialofferwhichwehavemadeinit.我们希望我们在目录里的优惠可以吸引你的注意。Youwillbeparticularlyinterestedinaspecialofferonpage5ofthelatestcatalogenclo
2、sedwhichyourequestedinyourletterofMay20th.对新目录第5页的优惠，您将会非常感兴趣，那是您在5/20的邮件里要求的。二、Consideration体谅写信时要处处从对方角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。Youearn2percentdiscountwhenyoubuymorethan1000pcs,wewillsendyouthecatalognextmonth(Forthecatalog,wewillsendyounextmonth).如果你买1000个以上就可以赚取2%的折扣，我们将在下个月发送目录给您。
3、对比：Weallow2percentdiscountforbuyingmorethan1000pcs.Wewon’tbeabletosendyouthecatalogthismonth.三、Completeness完整对商业信函应概括了各项必要的事项DearSirorMadam,Couldyouhelpmetocheckbelowdetail?具体确认的事情以及为什么要确认结束语DearSirorMadam,Haveaniceday!BodyLookforwardstoyourreply/recevingyourearlyreplyThankyou&Bestregards
4、ChloeSALESMANAGERCAMPANYNAMEEMAILADDTELFAXMSN&SKYPE四、Clarity清楚意思表达明确，要注意1、避免用词错误AstothesteamerssailingfromHongKongtoSanFrancisco.Wehavebimonthly(两个月/半个月)directservices改为：WehavetwodirectsailingseverymonthfromHongKongtoSanFrancsico.从香港到旧金山我们每个月有两次直接航班。或：WehavesemimonthlydirectsailingfromHon
5、gKongtoSanFrancsico(everyhalfamonthwehaveonedirectsailingfromHongKongtoSanFrancsico).我们每半个月有一次直接航班。或：WehaveadirectsailingfromHongKongtoSanFrancsicotwomonth.我们每两个月有一次直接航班。一旦发生歧义怎么办？Iwanttocheckwithyoutoavoidanymisunderstanding.Inyourlaste-mail,youmeanthattherearetwicedirectsailing.为了避免让对方认
6、为是他的错误，尽量不用YOU1、注意句子结构Wesentyou5sampleyesterdayofthegoodswhichyourequestedinyourletterofMay20thbyair.改为：Yesterdaywesent5samplesofthegoodsbyair,whichyourequestedinyourletterofMay20th.二、Conciseness简洁1、避免废话连篇如：Wewishtoacknowledgereceiptofyourletter.我很高兴的确认收到了你的来信。改为：Weappreciateyourletter.我们
7、感谢您的来信。如：Enclosedherewith(随同此信)pleasefindtwocopiesof,,,改为：Weenclosetwocopiesof,,,句型：Attachedplease(kindly)findthecatalog(photo),,,Please(kindly)findtheattachment,,,---kindly更委婉2、避免不必要的重复3、短句，单词的运用三、Concreteness具体四、Correctness正确
