资源描述：
《HND人力资源管理实务.doc》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、1.ThestatutoryframeworkwithinwhichallrecruitmentandselectionatAGBellLtdmusttakeplaceasthefollowingacts:a.TheEqualPayAct(EPA)1975b.NationalMinimumWageAct1998c.TheRaceRelationsAct(RRA)1976d.TheDisabilityDiscriminationAct1995e.TheAsylumandImmigrationAct1996f.Rehabilitationo
2、fOffendersAct1974g.TradeUnionandLaborRelationsAct1992h.EmploymentRightsAct1996i.TheEqualOpportunitiesCommission(EOC)2.DiscusswhetheritisimportanttorecruitFirstly,discusswiththesalesmanager,inthiswaythatcanknowtheideaofthesalesmanager,onlythelinemanagerknowthattheyneedwha
3、tkindsofpeople,andthepeopleneedwhatqualification.Secondly,discusswithsubordinate,trytomeettherequireofsubordinatecanhelpcompanyimprovetheperformance,alsocaninspiritemployees.Ofcause,thiswayleadstoestablishtheteamwork.Thirdly,discusswithcolleague,inordertoestablishgoodrel
4、ationshipwithotherdepartment.Ifitisneedtorecruit,thentherearetwomainpastsofjobanalysis:a.Jobdescriptions–whatthejobentails?Thetasksanddutiesinvolvedinajob.Ateamleaderofthecustomerrelationshipsistoleadateamofdealingwiththecustomerrelationshipsofthecompany.Andastheteamlead
5、eroftheCustomerRelationshipssectionofAGBellLtd,youmustkeepagoodcustomerrelationshipforthecompany.Firstyoushouldhaveagoodskillofcommunicatingtocommunicatewiththecustomersandenoughpatience;andtheabilityofleadingothers,youmustmakeagoodexampletoyourfollowersandmakeyourfollow
6、ersobeytoyou;thenistheskilltodealwithsomeproblemsaboutcustomers’unpleasant;andthelastoneiskeepabatchofcustomerforthecompanyallthetime.b.Personspecifications–whatkindofpeopletohireforthejob?Thecompetenciesandqualitiesoftheindividualwhowilldothat.Thatisaimattheinternalpeop
7、le.Youcaninterviewthosewhoinvolvedintheprocessofanalyzingajob:Humanresourcesspecialist,Departmentlinemanager,Departmentsupervisor,Presentand/orpreviouspostholders,Teammembers,Postholder’ssubordinates,Tradeunionrepresentatives,internalcustomersandExternalcustomers.Through
8、theinterviewcanhelpyoutodothejobanalyzing.3.ThevacancyofCustomerRelationSectionEndWhetherthecompanydeci
