HND-人力资源管理实务-4

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1、BestworkHappyenvironmentCharacteristicsofAGBell’scallcentresFromahealthandsafetypointofview,thecallcentreindustryisdifferentfromotherofficeenvironment.Include:•Hot-desking•Electronicperformancemonitoringandtargets•Performanceappraisalsystems(linkedtoelectronicperformancemonitori

2、ng)•Limitedtaskvariation•Limitedautonomy–dependonthetypeofcallcentre•StaffforecastingImportanceofHealthandsafetyIntheAGBell,employeesarenecessarytopayattentiononthehealthandsafetyinformation.Theemployeesareourmostimportantasset.Workplacehealthandsafetyisensuredwherepersonsarefre

3、efromdeath,injuryorillness,andfromtheriskofdeath,injuryorillnesscreatedbyworkplaces,workplaceactivitiesorspecifiedhigh-riskplant.Theworkforceofoursisdifferent,soweconsidermoreabouthealthandsafety.Inordertoensurealltheemployees’safetyandhealth,pleasepaymoreattentiontoourhealthand

4、safetyinformation.lProvideadequatewelfarefacilities(toilets,staffroomandrefreshmentfacilities)suchasAGBellmanagersshouldprovideWheelchairAccessiblelProvidehealthandsafetyinformation,trainingandadequatesupervisionforallstaff.AGBellcouldmakehealthandsafetyintroductiontostaffsandru

5、npropertrainingtohelpstaffuseequipmentswhichhaverisks.lProvideprotectiveclothingandsafetyequipmentasrequiredmanagersshouldmakespecialuniformtoavoidpotentialdanger.lProvidingstatutoryposterwithbasicinformationhealth,safetyandwelfareandworklMakesureallworkplacesaresafeandwithnoris

6、ktohealthandthatregularinspectionsarecarriedout.humanresourcemanagersinAGBellcouldmakeinspectionstwiceadaysothatensurenorisklEnsurethatplantandmachineryaresafeandthatsafesystemsofworkaresetandfollowedtherearemoreelectronicdevicessuchastelephones,wiresinAGBell,managersshouldconsi

7、dersafetyproblemssuchaselectronic,fireproblems.lEnsurethatpotentiallyhazardousarticlesaremoved,storedandusedsafelymanagersinAGBellshouldavoidmanualhandlingwithdangerousequipmentandreducerisksfromitAppendixRightsandresponsibilityformanagersRightsandresponsibilitiesforemployeelCoo

8、peratewithmanagementonmattersrelatingtohealthan