HND-人力资源管理实务-4.docx

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1、BestworkHappyenvironmentCharacteristicsofAGBell’scallcentresFromahealthandsafetypointofview,thecallcentreindustryisdifferentfromotherofficeenvironment.Include:•Hot-desking•Electronicperformancemonitoringandtargets•Performanceappraisalsystems(linkedtoelectronicperformanc

2、emonitoring)•Limitedtaskvariation•Limitedautonomy–dependonthetypeofcallcentre•StaffforecastingImportanceofHealthandsafetyIntheAGBell,employeesarenecessarytopayattentiononthehealthandsafetyinformation.Theemployeesareourmostimportantasset.Workplacehealthandsafetyisensured

3、wherepersonsarefreefromdeath,injuryorillness,andfromtheriskofdeath,injuryorillnesscreatedbyworkplaces,workplaceactivitiesorspecifiedhigh-riskplant.Theworkforceofoursisdifferent,soweconsidermoreabouthealthandsafety.Inordertoensurealltheemployees’safetyandhealth,pleasepay

4、moreattentiontoourhealthandsafetyinformation.lProvideadequatewelfarefacilities(toilets,staffroomandrefreshmentfacilities)suchasAGBellmanagersshouldprovideWheelchairAccessiblelProvidehealthandsafetyinformation,trainingandadequatesupervisionforallstaff.AGBellcouldmakeheal

5、thandsafetyintroductiontostaffsandrunpropertrainingtohelpstaffuseequipmentswhichhaverisks.lProvideprotectiveclothingandsafetyequipmentasrequiredmanagersshouldmakespecialuniformtoavoidpotentialdanger.lProvidingstatutoryposterwithbasicinformationhealth,safetyandwelfareand

6、worklMakesureallworkplacesaresafeandwithnorisktohealthandthatregularinspectionsarecarriedout.humanresourcemanagersinAGBellcouldmakeinspectionstwiceadaysothatensurenorisklEnsurethatplantandmachineryaresafeandthatsafesystemsofworkaresetandfollowedtherearemoreelectronicdev

7、icessuchastelephones,wiresinAGBell,managersshouldconsidersafetyproblemssuchaselectronic,fireproblems.lEnsurethatpotentiallyhazardousarticlesaremoved,storedandusedsafelymanagersinAGBellshouldavoidmanualhandlingwithdangerousequipmentandreducerisksfromitAppendixRightsandre

8、sponsibilityformanagersRightsandresponsibilitiesforemployeelCooperatewithmanagementonmattersrelatingtohealthan