HND人力资源管理outcome1.doc

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1、......IndividualReportF84T34ManagingPeopleandOrganisationsOutcome1.学习帮手.......NAME:uSCN:CLASS：ContentsIntroduction2Section1:Relationshipbetweengoals,objectivesandpolicies2Section2:Differencesbetweentheformalandinformalorganization3Section3:OpenSystemThe

2、ory3Section4:Differentstakeholders4Section5:Effectivecontrolstrategy4Conclusion5Reference5.学习帮手........学习帮手.......IntroductionThepurposeofthereportiswhattounderstandmorefullytheorganizationmanagement.Ilearnedcompany'sdepartments’worktogetherinordertoach

3、ievethecompany'sgoals.Thisreporthasfivesectionswhicharerelationshipbetweengoals,objectivesandpolicies，differencesbetweentheformalandinformalorganization，openSystemTheory,differentstakeholdersandeffectivecontrolstrategy.Section1:Relationshipbetweengoals,

4、objectivesandpoliciesTherelationshipbetweengoals,objectivesandpolicyfacilitatestotheeffectivemanagement.Goalsandobjectivesprovidethedesiredresults,andthepolicyisguidingpeoplehowtodo.Feasiblepoliciescanhelpthe.学习帮手.......realizationoftheaimsandobjectives

5、ofbetter.Goals:Goalsarelong-term.Consumergoalsaretoprovidetothecustomerthedemandofconsumers.Shangri-LaHotelsmaintainahighqualityofcustomerservice.ThisistheShangri-laHotel'sconsumergoals.Productgoalsaretoprovidecustomerswithhighqualityproduct.Craiginsist

6、edonselectingthefreshestfruitsandvegetablesthisistheShangri-laHotelproductgoals.Servicegoalsaretoprovidecustomerswithhighstandardsofservice.TheShangri-laHotelpromiseswhencustomersneedthewaiter,waiterarrivewithinfiveminutestothecustomerside.ThisistheShan

7、gri-laHotel'sservicegoals.Objectives:Objectivesareshort-term.Objectivesaremorespecificthanthegoals;itcandeterminethespecificdirection.Objectivescanhelpanorganizationdetermineanumberoffactorssuchasthetimefactorandthecausalfactors.TheShangri-laHotelpromis

8、eswhencustomersneedthewaiter,waiterarrivewithinfiveminutestothecustomerside.TheShangri-laHotelmaintaineda3-starMichelinchef.ThesearetheShangri-laHotel'sobjectives.SMARTmakeobjectivesmoreeffectivemoreefficientconcrete.Kitchenstaff