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1、获取竞争优势的人力资源管理HumanResourceManagementGainingACompetitiveAdvantage1人力资源管理导论IntroductiontoHumanResourceManagement本章问题:l什么是人力资源管理以及它在企业管理中的作用?Explainwhathumanresourcemanagementisandtheroleitplaysinthemanagementprocess?l传统的人事管理如何发展到现代人力资源管理?Comparethetraditionalpersonnelmanagementandthem
2、odernhumanresourcemanagement.l人力资源管理如何赢得竞争优势?HowtogainthecompetitiveadvantagethroughHRM?1.1人是企业最宝贵的资源HumanBeingIstheMostImportantResourceintheWorld企业的资源包括:人财,物,时间,技术,信息软,活,感性,能动硬,死,理性,被动1.2Definitionl人力资源:企业内外具有劳动能力人的总和。Humanresourcesthesummationofmanpower,includinginternalandexterna
3、llaborforcesofthecompany.l人力资源管理是指影响企业员工态度,行为和工作绩效的各种政策,实践和制度。HumanresourcemanagementThepolicies,practicesandsystemsoneneedstoimpacttheaspectsofemployees,includingtheirmanners,behaviorsandperformances.2TheTrendofHRManagement2.1Theearlyyears经验管理阶段(industrialrevolution)Theadventofmachi
4、nepower,massproduction,andefficienttransportationneedsaformaltheorytoguidemanagerstorunningtheirorganizations.2.2classicalmanagement古典管理理论(1900s)lFayolFunctionstheoryincludingplanning,organizing,commanding,coordinating,controlling.lWeberBureaucracyaformoforganizationmarkedbydivisiono
5、flabor,hierarchyandregulations,andimpersonalrelationshipslTalorPrinciplesofscientificmanagement.Fourprinciplesofmanagement:developmentascienceforeachelementofanindividual’swork,whichreplacestheoldruleofthumbmethods.Scientificallyselectandthentrain,teach,anddeveloptheworker.Heartilyco
6、operatewiththeworkerssoastoensurethatallworkisdoneinaccordancewiththeprinciplesofthesciencethathasbeendeveloped.Divideworkandresponsibilityalmostequallybetweenmanagementandworkers.ManagementtakesoverallworkforwhichitisbetterfittedthantheworkersTheoryX.thesetofassumptionswhichholdstha
7、tworkerscannotbetrustedandmustbecoercedintodoingtheirjobs.Workershavelittleambition,dislikework,wanttovoidresponsibilityandneedtobecloselydirectedtoworkeffectively.2.3HawthorneStudies霍桑实验(1927-1932)Mayo,Harvardprofessor.(1932)HawthorneStudiesaseriesofstudiesthatprovidednewinsightsing
8、roupnormsand