商务英语写作实训pptChapter课件4 Inquiriesand Replies.ppt

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1、InquiriesandRepliesContentsComposingYourMessageReferenceExpressionsSampleLettersWritingYourMessageCheckYourselfComposingYourMessageImportanceofaninquiryInquiryOffer/QuoteCounter-offerAcceptancethefirststepofabusinesstransactionNatureofaninquiryInforeigntradeaninquiryisusually(notabsolutely)m

2、adebythepotentialbuyerwithoutengagement,requestingforinformationonthesupplyofcertaingoods.Sowecallit询盘or询价inChinese.WritingApproachofInquiryDirectApproach---Deduction(演绎法):methodoflogicalreasoningfromgeneralprinciplestoaparticularcase,inotherwords,itmeansarrangingideasinadirectorder,usuallyb

3、eginningwiththemostimportantpointandworkingdownward.Thisapproachisgoodforallgoodnewsandneutral(routine)messagesinbusinessEnglishCorrespondence.Generallyspeaking,thedirectapproachcanbeusedonmanyoccasionssuchasinquiry,order,orderacknowledgement,shippinginstruction.GeneralStructureofInquirylett

4、ersStep1Step2Step31.sourceofrecipient(ifit'saninitialbusinessletter)2.briefself-introduction3.reasonsforinquirySpecificinquiry:samplespricediscountpackingmethodstermsofshipmenttermsofpaymentinsurance1.deadlineofthereply2.yourhopeforareply3.goodwillGeneralStructureofRepliesStep1Step2Step31.ac

5、knowledgmentofreceivinginquiry2.appreciationforinquiry1.respondtoinquiryacceptance:reletiveinformationencloseddecline:reasonfordecline2.additionalinformationofyourcompany1.appreciationforinquiryagain2.wishtoofferfurtherhelp3.courteousremarksReferenceExpressionsOpeningforinquiryWeweregivenyou

6、rnameby....Youhavebeenrecommendedtousby....Yourarticleshavebeenrecommendedtousby....Aswehavelearnedfrom...,youaremanufacturesof....Wesawyouradinthecurrentissueof....Wehaveheardthatyouhaveputanew...onthemarket.Wevisitedyourstandatthe...exhibition.Wehaveseenyouradin...andweareinterestedin....Y

7、ourfirmhasbeenrecommendedtousby....,withwhomwehavedonebusinessformanyyears.ReasonsforInquiryWearea...companybasedin....Weareinterestedin....Weneed/areinthemarketfor....Wehavereceivedmanyenquiriesfromourcustomersfor....Ourstocksof...arerunninglow.We