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1、1ClaimandAdjustmentChapter122ClaimandAdjustment索赔和理赔Duetoonereasonoranother,breachofcontractoftenhappensinthetradeprocess.Ifgoodsorservicesarenotdeliveredaccordingtothecontract,thebuyercanmakeacomplainttotheseller,viceversa.Whilecomplaintfromthebuyerisusuallyaboutthequality,quantity,packin
2、gortimeofdelivery,thesellermayclaimonthebuyerfordamagescausedbyproblemsinvolvedinpayment.31.AClaimaboutShortWeight短量索赔GuidelineClaimBufferBeginwithaloyaltytothereader’sproductorservice.IdentifyexistingproblemExplanationDescribereasonsleadingtoproblemsPresentsurveyreportDecisionLodgeaclaim4
3、1.AClaimaboutShortWeight短量索赔短量索赔SampleLetter1DearSirs:Re:ContractNo.243--Purchaseof200MetricTonsofCementWefaxedyouonMay18informingyouthattheconsignmentarrivedonMay10.Oninspection,wefoundthequalitysatisfactory,however,100bagshadburstandthatthecontents,estimatedat5000kg,hadbeenirretrievablyl
4、ost.Weproceededtohaveasurveyreportmade.Thereporthasnowconfirmedourinitialfindings.Thereportindicatesthatthelosswasduetotheuseofsubstandardbagsforwhichyou,thesuppliers,areresponsible.Onthestrengthofthesurveyreport,weherebyregisterourclaimagainstyouasfollows:ShortdeliveredquantityatEuro500Su
5、rveychargesatEuro50TotalclaimedatEuro550WeenclosesurveyreportNo.TS564andlookforwardtoearlysettlementoftheclaim.Yourssincerely,51.AClaimaboutShortWeight短量索赔短量索赔SampleLetter2DearSirs,WereceivedonJune10threecasesofgoodsunderourOrderNo.1200.Incheckingthegoodsagainstyourinvoice,wediscoveredacon
6、siderableshortageinthenumberoftoyanimalsandtoypianosshippedtous.Wherea150dozentoyanimalsand100dozentoypianoswereordered,wereceivedonly144and80dozenrespectively.Thecasesareintact,bearingnosignofhavingbeentamperedwithanddamagedintransit.Apparently,theshortageisduetoconfusioninpacking.Pleasei
7、nvestigatethematterandforwardtheshort-shippedgoodstomakeupthequantityorderedassoonaspossible.Yourssincerely,62.ReplytoClaim索赔的答复GuidelineAcceptanceofClaimMainideaAcknowledgereceiptofcorrespondenceExpressappreciationforthecustomer’sthoughtfulnessinwriting.Expla
