外贸函电-申诉与理赔.ppt

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1、InternationalBusinessandTradeCorrespondencesUnitTwelveComplaintsandAdjustmentsObjectives:Studentsareabletounderstandthegeneralstructureofwritingcomplaintsandadjustments;Studentsareabletostatetheproblemsdirectly,giveenoughfactsandendthewritingpositively;Studentsareabletoapplyt

2、heusefulexpressionsinwriting;StudentsdevelopthecompetenceinanalyzingandsolvingtheproblemsStep1:Casestudy:WritingTaskCase1Case2Step2、WritingGuide1、什么情况下写投诉和索赔信函2、买家在发现货物有问题时应该怎么做？3、投诉/索赔内容的信函应该包含哪些方面？4.解决投诉/索赔内容的信函包含哪些方面？5.如果拒绝索赔，卖主回复时应该注意哪些方面？Step3、ReferenceE-mailsSteps4:Setg

3、uidelinesfortimeandproceduresfortheprojectappropriatetostudents’abilitylevel.Studentsbrainstormpossibleresourcesforbackgroundinformation.Dividetheclassintogroups.Givegroups2case-studiesformanagingthetask.Encouragestudentstodesignquestionswhichcoverasmanyaspectsofinsurancecove

4、ringaccordingtothebackgroundand2cases.Encouragestudentstodothegroupworkandtoworkoutaletterofinsurancecoveringaccordingtothebackgroundinformationin2cases.Theteacherchoosestocheckoneoftheirgroupwork,pointsoutthemistakesthatstudentsmadeintheletter,tellthemwhatpossibleerrorsthatw

5、ouldbeoccurintheirwriting.Steps5:LanguagePointsintheTest:Casestudy:1:plush2:unavoidable3:dye4:professional5:approval6:colordifference7:productioncycle8:makedeliveryofthegoods发货takedeliveryofthegoods提货Steps5:LanguagePointsintheTest:Casestudy:9:peak/high/rushseason旺季dead/dull

6、]season/low萧条季节,淡季10:cowboystrawhat牛仔草帽11:short-delivered短装的shortdelivery12:short-shipped13:dispatch14:mishandling15:bear