通过工作设计提高员工满意度【外文翻译】

《通过工作设计提高员工满意度【外文翻译】》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、外文翻译原文IMPROVINGSTAFFSATISFACTIONTHROUGHJOBDESIGNMaterialSource:http://springer.lib.tsinghua.edu.cn/AuthorB.P.V.SarataJobsatisfactionaffectsthequalityoftheservicesprovidedinhumanserviceorganizationsanditisstronglyinfluencedbyjobdesign.Theauthorsuggeststhatmeetingstaffneedsforsatisfyingwork

2、isanimportantresponsibilityoftheadministrator.Staffmoraleandattitudesaffectthequalityofservicesprovidedinmentalhealthandotherhumanservicesettings.Highstaffmoralecontributestothesocialclimatewithinwhichtheclientisserved(MoosandHouts1972;SarataandReppucci1975;StotlandandKobler1965).Highlysa

3、tisfiedstaffdisplaygreatertask-involvementandmorecooperativeattitudes(Sarata1974,1976).Absenteeismandturnoveramongstaffwhoprovidetreatmentservicesarenegativelycorrelatedwithjobsatisfactionandmorale.Therelationshipbetweenemployeesatisfactionandjobdesignhasbeenrepeatedlydemonstratedwithinin

4、dustryDatafromseveralrecentstudiessuggestthatstaffsatisfactionwithinhumanservicesettingsisalsosignificantlyrelatedtojobdesignvariables(SarataandJeppesen1976).However,theexistingliteratureprovidesfewguidelinesfortheadministratorofahumanservicesetting.Thispaperproposesamodelforimprovingstaf

5、fsatisfactionthroughredesigningjobsandroles.THEORETICALFRAMEWORKAusefulconceptualizationoftherelationbetweenworkandworkersatisfactionhasbeensuggestedbyHackmanandOldham(1975).Theyviewemployeesatisfactionandmotivationasbeingmediatedbythree"criticalpsychologicalstates."Thecriticalfactorsare1

6、)theexperiencedmeaningfulnessofthework,2)experiencedresponsibilityforworkoutcomes,and3)feedbackconcerningworkperformanceoroutcomes.Eachofthesepsychologicalstatesisrelatedtospecificjobdesignvariables.Thus,aprogramtoincreasestaffsatisfactionconsistsofidentifyingandalteringthejobdesignvariab

7、lesassociatedwitheachofthesecriticalpsychologicalstates.ExperiencedMeaningfulnessofWorkIntheHackmanandOldham(1975)formulations,experiencedmeaningfulnessisafunctionofthreejobdesignvariables:tasksignificance,task-identityandskill-variety.Inthehumanservicesetting,infor