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1、外文翻译原文PersonalityTraits,EmployeeSatisfactionandAffectiveCommitmentMaterialSource:TotalQualityManagementVol.18,No.5,589–598,July2007Author:KURTMATZLER&BIRGITRENZLABSTRACT:Inthispaperwefocusonpersonalitytraitsaspredictorsofemployeesatisfaction,andoneffectsofemployeesatisf
2、actiononaffectivecommitmenttowardsanorganization.Theresultsoftheempiricalstudywithinacompanyintheutilitysector(N=199)showthatNeuroticismisnegativelyrelatedtoemployeesatisfaction,ConscientiousnesshasnoimpactandAgreeablenesspositivelyinfluencessatisfaction.Employeesatisfa
3、ctionhasastrongimpactonaffectivecommitment.Whileconsiderableattentionhasbeengiventoenvironmental,especiallymanagerialinfluencesonemployeesatisfaction,ourfindingsilluminateimportantconnectionsbetweenenduringcharacteristicsofindividualsandindividuals’satisfactioninthework
4、place.Theresultsareofimportancetotheoryandpractice,asithasbeenshownthatmorethan20%ofthevarianceofemployeesatisfactioniscausedbypersonaldifferences,i.e.personalitytraits.KEYWORDS:Personalitytraits,employeesatisfaction,affectivecommitmentIntroductionEmployeesatisfactionha
5、sreceivedconsiderableattentioninthelastfewyears.Manycompaniesinvestconsiderableamountsofresourcesinprogrammestomonitorandincreaseemployeesatisfaction(e.g.Heskettetal.,1997).Itisassumedthatemployeesatisfactionleadstomotivatedandcommittedemployees,tomoreeffectiveandeffici
6、entwork,andinturntohigherprocessandproductquality(Eskildsen&Dahlgaard,2000).Ultimately,employeesatisfactionisexpectedtoleadtohighercustomersatisfaction(e.g.Homburg&Stock,2004),whichdirectlyimpactsfirmperformance(Andersonetal.,1994,2004;Eklo¨fetal.,1999;Matzleretal.,2005
7、).Especiallyintheserviceindustry,anumberofstudiesfoundapositiverelationshipbetweenemployeesatisfaction,customersatisfactionandcompanyperformance.Avery13popularconceptualizationisthe‘service-profitchain’(Heskettetal.,1994,1997),whichincludesseveralrelationshipsinvolvinge
8、mployeesatisfaction,customerloyaltyandcompanyperformance.Theimportanceofemployeesatisfactionhasbeenwellrecogni
