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ID:43703247
大小:1.19 MB
页数:11页
时间:2019-10-13
《商务英语写作Unit10LettersofApology》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、Unit10LettersofApologyObjectivesTolearnsomesamplesTomastersomeguidelinesforwritinglettersofapologyTolearnsomeusefulexpressionsIntroductionAdvantagesofwritinganapologyletter•takethewriter’stimecomposinghis/herthoughts•takethereceiver’stimeconsideringthemessageanddecidinghowtorespond•permitth
2、ereceivertoaccepttheapologywithoutargumentorwafflingGuidelinesforWriting(1)WriteassoonaspossibleGivesomeexplanationsforwhathappenedOfferyourapologyinthebeginningFocusonactionstorectifythesituationUseconsiderateandrespectfultoneGuidelinesforWriting(2)RebuildyourreputationUseaformalbusinessle
3、tterformatHand-signtheapologyletterwithablackpenUsefulExpressions1.Wearesorryforanyinconveniencewecausedyou.2.Weapologizeforourfailureandwilltrynottoletthishappenagain.3.Pleaseacceptourmanyapologiesforthetroublecausedtoyoubytheerror.4.Hereismydeepestapologyforforgettingtheappointmentwehadma
4、de.5.Iwouldliketoexpressmyapologiesfornotbeingabletokeepour9o’clockappointment.6.Pleaaseforgivemeformyoversight.7.Ihopeyouwillacceptmyapology.Pleaserestassuredthatnothingsimilarwilloccuragain.8.PleaseexcusemydelayinansweringyourletterofJuly25.ReviewTolearnsomesamplesTomastersomeguidelinesfo
5、rwritinglettersofapologyTolearnsomeusefulexpressionsKeystoPracticePractice1A.1.discovered2.complete3.colleagues4.collecting5.stolen6.sincerest7.inconvenience8.refund9.recovered10.chargeB.1.embarrassed2.checking3.dashing4.emergency5.discussing6.notify7.absence8.return9.convenience10.apologyP
6、ractice2DearMr.Barrett,The20nurse'suniformsyouorderedJuly14arebeingsenttoyoutoday(UPS)andshouldbeatyourplacebyFridayofthisweek.WhenIinvestigatedtheoriginalshipment,Iwasastoundedtolearnthatyouruniformsweresenttoanotherhospital(inIowaCity!).It'shardtoaccountforsuchanerror,andtheonlyexcuseIcan
7、offeristhatwe'vehadseveralpart-timewarehousepeoplethismonthtofillinforsomeoftheregularcrewwhoareonvacation.Ihope,Mr.Barrett,thatthisspecialshipmentwillcompensateinpartforthetroubleIknowwehavecausedyou.Pleaseletmeknowhowthingsturnout.Itwouldbeunthinkablef
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