商务英语写作Unit10LettersofApology

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1、Unit10LettersofApologyObjectivesTolearnsomesamplesTomastersomeguidelinesforwritinglettersofapologyTolearnsomeusefulexpressionsIntroductionAdvantagesofwritinganapologyletter•takethewriter’stimecomposinghis/herthoughts•takethereceiver’stimeconsideringthemessageanddecidinghowtorespond•permitth

2、ereceivertoaccepttheapologywithoutargumentorwafflingGuidelinesforWriting(1)WriteassoonaspossibleGivesomeexplanationsforwhathappenedOfferyourapologyinthebeginningFocusonactionstorectifythesituationUseconsiderateandrespectfultoneGuidelinesforWriting(2)RebuildyourreputationUseaformalbusinessle

3、tterformatHand-signtheapologyletterwithablackpenUsefulExpressions1.Wearesorryforanyinconveniencewecausedyou.2.Weapologizeforourfailureandwilltrynottoletthishappenagain.3.Pleaseacceptourmanyapologiesforthetroublecausedtoyoubytheerror.4.Hereismydeepestapologyforforgettingtheappointmentwehadma

4、de.5.Iwouldliketoexpressmyapologiesfornotbeingabletokeepour9o’clockappointment.6.Pleaaseforgivemeformyoversight.7.Ihopeyouwillacceptmyapology.Pleaserestassuredthatnothingsimilarwilloccuragain.8.PleaseexcusemydelayinansweringyourletterofJuly25.ReviewTolearnsomesamplesTomastersomeguidelinesfo

5、rwritinglettersofapologyTolearnsomeusefulexpressionsKeystoPracticePractice1A.1.discovered2.complete3.colleagues4.collecting5.stolen6.sincerest7.inconvenience8.refund9.recovered10.chargeB.1.embarrassed2.checking3.dashing4.emergency5.discussing6.notify7.absence8.return9.convenience10.apologyP

6、ractice2DearMr.Barrett,The20nurse'suniformsyouorderedJuly14arebeingsenttoyoutoday(UPS)andshouldbeatyourplacebyFridayofthisweek.WhenIinvestigatedtheoriginalshipment,Iwasastoundedtolearnthatyouruniformsweresenttoanotherhospital(inIowaCity!).It'shardtoaccountforsuchanerror,andtheonlyexcuseIcan

7、offeristhatwe'vehadseveralpart-timewarehousepeoplethismonthtofillinforsomeoftheregularcrewwhoareonvacation.Ihope,Mr.Barrett,thatthisspecialshipmentwillcompensateinpartforthetroubleIknowwehavecausedyou.Pleaseletmeknowhowthingsturnout.Itwouldbeunthinkablef