四川省旅游服务质量管理条例（Regulations of Sichuan Province on the administration of tourist service quality）

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1、四川省旅游服务质量管理条例（RegulationsofSichuanProvinceontheadministrationoftouristservicequality）StandingCommitteeofthepeople'sCongressofSichuanprovince(promulgatedbyunits)20030327(timeofpromulgation)20061101(timeofimplementation)RegulationsofSichuanProvinceontheadministrationoft

2、ouristservicequality(adoptedatthesecondmeetingoftheStandingCommitteeoftheTenthPeople'sCongressoftheSichuaninMarch27,2003)Article1inordertoimprovethequalityoftourismservices,standardizetheorderofthetouristmarket,protectthelegitimaterightsandinterestsoftouristsandtourop

3、erators,andpromotethesustained,rapidandsounddevelopmentofthetourismindustry,accordingtorelevantlawsandregulationsofthestate.TheseRegulationsareformulatedinconnectionwiththeactualsituationoftheSichuan.ArticlesecondtheseRegulationsshallbeobservedinthemanagementoftourist

4、business,touristactivitiesandTourismManagementintheadministrativeareasofSichuanprovince.Articlethirdtheterm"tourismservicequality"asmentionedintheseRegulationsreferstotheservicesprovidedbytouroperatorsinlinewithnationalstandards,industrystandardsorcontractualagreement

5、s.FourthadministrativedepartmentsofTourismunderthepeople'sgovernmentsatorabovethecountylevelshallberesponsibleforthesupervisionandadministrationofthequalityoftouristserviceswithintheirrespectiveadministrativeareas.Otherrelevantadministrativedepartmentsandscenicspotman

6、agementinstitutionsshall,inaccordancewiththeirrespectivefunctionsandresponsibilities,doagoodjobinthesupervisionandadministrationoftouristservicequalityjointlywiththeadministrativedepartmentsinchargeoftourism.BFifthadministrativedepartmentsinchargeoftourisminaccordance

7、withtheprincipleofopennessandconvenience,establishasoundtourismcomplaintssystem.Thetourismadministrativedepartmentandotherrelevantdepartmentsshalltimelyhandlingtouristcomplaintsinaccordancewiththerelevantprovisionsofthestateandtheprovince,doesnotbelongtothescopeofthei

8、rrespectivedutieswithinthecomplaintshallbereceivedwithin5daysfromthedateoftherelevantdepartmentsandinformthecomplainanttomov