HND商务行为技巧 xn

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1、UnitTitle:BehaviouralSkillsforBusinessAssessorName:SunSubmissionDate:03/11/2014Outcome1-3CandidateName:1234CandidateID:CourseGroup:BusinessAccountingCandidateGrade:2012WordCount:227710ContentsQuestion1:ManagerialBehaviours..................................

2、.....................2Question2:Assertivenessskills..............................................................4Question3:Conflicts……………………………………………………6Question4:MettingandBriefings..........................................................7Question5:Time

3、management…………………….…………………..8Question6:DealingwithStress...............................................................9Question7:Problemsolving…………………………………………..10Reference……………………………………………………………….1110Q1AnalysisofJess'smanagerclientroleandparticipateintea

4、mmanagementandleadershiptheory.HenryMintzBerg-managementroleInterpersonalroles:referstothemanagertodealwithallwalksoflife,soneedtobuildrelationships.Aboutthreeofthefunction:1.）Figureheadrole:asanorganizationalleaders,havetheresponsibilitytopresideoversomec

5、eremony,itisthehighlevelmanagement,visitorreceptiononbehalfofthecompany,multicompanylaworsocialobligation.2）Theroleofleader:managerstomembersoftheorganizationresponsibleforthework.Theleadershipmustmotivateemployees,lettheharmonybetweenindividualandorganiza

6、tion.Themanagertodealwiththerelationshipbetweenandsubordinates,mobilizationandcommunication.Formalauthoritygiventhepotentialimpactofstrongmanagement.3）Contactperson:theroleofhighmanageraccordingtotheexternalenvironmentofcommunication,maketheorganization'ss

7、upportandinformation.Theroleofinformation:allmanagementinformationfortherolelink;aboutthreeofthefunction:1）Monitoringrole:toobtainneededinformationthroughmonitoring.2）Communicatorrole:othermemberssendspecialinformationmanagementintheorganization,playedther

8、oleofcommunicators,managerscanfeedbackincommunication..3）Spokesmanrole:SeniorManagerasanindustryexpertofthecompany,themanagertorepresentthecompanyattheoccasion,receivingvisitors,playtheroleofspokesman,willbet