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1、1.0IntroductionThisreportisinvestigatingtothesatisfactionofHNDstudentsforthenetworkservice.Withtheproductionanddevelopmentofinternet,thenetworkprovideswithconveniencestoourstudyandwork,sothisresearchisimportant.Theaimofthisstudyistoimprovetheschoolnetworks
2、ervicesothatstudentscanbestuseofnetwork.Theintendedreaderisschoolnetworkservicepersonneltherearefivekindsofthedormitory,XUEZHIdormitory,NANQUdormitory,WANLIUapartmentandHANGKONGGANGdormitoryDAYANGapartment,thisfivedormitory'snetworkisdifferentsoweshouldbeS
3、eparateresearch.2.0ProceduresThereportcollectinginformationmethod:Throughtheformofquestionnaire,thatitiscangivearealandintuitionistfeedbackInaccordancewiththeanalysisofanalyzedandchartedflowchart.Andalsocanusewebsite,Therearemanyproceduresandrelentedconten
4、tisworthlearningandreference.andreferringbooksisalsoaneffectivewaytoobtaininformationwhichiscanmakesthereporthadmoreauthorityandofficial.3.0LiteratureReview3.1WhatisCustomerService?Customerservicemoralphilosophyisthereconsideringandthesummaryofthecustomers
5、ervicevalueidea,thethinkingmethod,thebehaviorwayaswellastheexperienceformtheviewpointofethicsvalues,theworldoutlookandthemethodology.(Yong-JaePark2008)Generallyspeaking,theserviceobjectofthe'Customerservice'includestwoaspects,theenterpriseinteriorcustomera
6、ndtheenterpriseexteriorcustomer.Theenterpriseinternalcustomerusuallyreferstotheenterpriseinternalserviceobject,suchasthedepartmentandtheenterprisestaffsthatcanaccepttheproductortheservice.Specificallyspeakingitmaybethenextoperatorontheproductproductionasse
7、mblyline,alsomaybetheprocessdepartmentinthecourseoftheproductandservicemaking,ortheagentwhohelpsthecustomertousetheproductorservice.Theenterpriseexteriorcustomerusuallyreferstotheenterpriseexteriorserviceobject,likeconsumer,trustee,retailmerchant,finaluser
8、andsoon.（ZhangLin2008）3.2TheimportanceofCustomerServiceNowadays,themarketcompetitiondayisbecomingharderandharder,theproductdifferenceandtheeffectofthepricewarisbecomingsmallerandsmaller.Ifanenterprisewantstob
