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1、为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划hnd商务行为技巧报告 1.ManagementtheoryandleadershiptheoryAppliedinanalyzingJess’sroleasmanageroftheCustomerEngagementteam. a)Intermsofthemanagementtheory Analysesjess’sroleasmanageroftheCustomerEngagementteamus
2、ingappropriatemanagementandleadershiptheories. AccordingtoRosemaryStewartstatethattherealityofwhatmanagersdo.RosemaryStewart’sstudythatusedthree–partclassificationforanalysisofjobincludethat“thedemandofthejob”,“thechoicesavailable”,and“theconstraintsofthejob”.
3、目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Thedemandofthejob,thatistosay,whatmustJessdo?Jessshouldestablishobjectandcontrolstaffandperformance.Asshowninthecase,asanewmanagerJesshasonl
4、ylimitedexperienceandabilitytomanageteam.Hence,Jessoftenpatchestohelpherteammemberwhichleadtoshefocussomedaytodayissues.SheshouldimprovehermanageabilityviacommunicateandshareexperiencewithJack.What’smore,sheshouldfullychatwiththeteammemberparticularlyRichardand
5、Abadaboutworkperformance. Thechoicesavailable,Inotherwords,therearesomethingJesscandowithherpower.Jesshaspowertomanagetwoteamsandcoordinatethestaff’srelationships.However,duetoshehasapoormanagementability,what’smore,theemployeesthinkthatshehasalittleexperience
6、,therefore,thestaffdidn’tobeyherorder.Sheshouldimprovehermanagementability,andcoordinatetheconflictbetweentheorganizationandthestaff,andthenmaketheemployeestrustandrespecther.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。为了适应公司新战略的发展，保障停车场安保新项目
7、的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Theconstraintsofthejob,namely,thelimitsonwhattheJesscando.Aswecanseefromthecase,theseniormanagerdidn’tapproveherabilities,Jessandseniormanagementtocommunicateherideasandthoughts,makeToplearnmoreaboutherabilityandthenextsolutio
8、n.Ontheotherhand，Jessdidn'tgetsubordinatestherespect,trust,andrecognition.Therefore,Jessshouldalwaysworktogetherwiththeteammemberswhichleadtofamiliarwitheachothertobuildtrus
