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为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划hnd商务行为技巧报告 1.ManagementtheoryandleadershiptheoryAppliedinanalyzingJess’sroleasmanageroftheCustomerEngagementteam. a)Intermsofthemanagementtheory Analysesjess’sroleasmanageroftheCustomerEngagementteamusingappropriatemanagementandleadershiptheories. AccordingtoRosemaryStewartstatethattherealityofwhatmanagersdo.RosemaryStewart’sstudythatusedthree–partclassificationforanalysisofjobincludethat“thedemandofthejob”,“thechoicesavailable”,and“theconstraintsofthejob”.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Thedemandofthejob,thatistosay,whatmustJessdo?Jessshouldestablishobjectandcontrolstaffandperformance.Asshowninthecase,asanewmanagerJesshasonlylimitedexperienceandabilitytomanageteam.Hence,Jessoftenpatchestohelpherteammemberwhichleadtoshefocussomedaytodayissues.SheshouldimprovehermanageabilityviacommunicateandshareexperiencewithJack.What’smore,sheshouldfullychatwiththeteammemberparticularlyRichardandAbadaboutworkperformance. Thechoicesavailable,Inotherwords,therearesomethingJesscandowithherpower.Jesshaspowertomanagetwoteamsandcoordinatethestaff’srelationships.However,duetoshehasapoormanagementability,what’smore,theemployeesthinkthatshehasalittleexperience,therefore,thestaffdidn’tobeyherorder.Sheshouldimprovehermanagementability,andcoordinatetheconflictbetweentheorganizationandthestaff,andthenmaketheemployeestrustandrespecther.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Theconstraintsofthejob,namely,thelimitsonwhattheJesscando.Aswecanseefromthecase,theseniormanagerdidn’tapproveherabilities,Jessandseniormanagementtocommunicateherideasandthoughts,makeToplearnmoreaboutherabilityandthenextsolution.Ontheotherhand，Jessdidn'tgetsubordinatestherespect,trust,andrecognition.Therefore,Jessshouldalwaysworktogetherwiththeteammemberswhichleadtofamiliarwitheachothertobuildtrustrelationships.Sothatemployeesunderstandjess,obeyjesswords. b)Intermsoftheleadershiptheory Jessisamanageratthesametimeasaleader.Hence,JohnAdair’sfunctionapproachissuitablefortheJess.JohnAdairaimsateffectivenessoftheleaderdependonthreeaspects:Taskneeds,TeamneedsandIndividualsneeds.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Atthefirst,althoughtheJesshasclearplanforthelongtermdevelopandcreatenewoperationalsystem.Asaresultthedivisionswithintheteamweremaintainedandtherewasverylittlemovementwhichleadtotheworkishardtoimpose.Hence,Jessshouldreinforcingthestructuraldivisionsandeffectivecommunicationwithteammemberforspecificwork.Secondly,Jess’steamislackofcohesivenessandmoralewhichduetotheteamisnewbuilding.So,Jessshouldorganizemoreactivitiesintheteamwhichhelptoincreasethecohesionamongemployeesandmoreeffectiveworking.Infinal,Jessshouldconsidereveryteammemberaboutpersonalissues,conflictsandindividualmotivation.Forinstance,Elspethisapositiveandaggressivestaffandfrequentabsences.Jessshouldin-depthexchangeswithherandfindoutwhyandhelpsolveabsenteeism. 1 Leader:Richardcranberryhasencouragedhisthreeprojectteamstodevelopnewproductions.ButRicharddoesn'tknowabouttheleader'sduty,andgivestheJoanne'sworktoCarole,whichaddsCarole'sworkunduly.Dutiesareattheheartofthemanager-subordinaterelationshipandincludestructuringandmotivatingsubordinates,overseeingtheirprogress,promotingandencouragingtheirdevelopment,andbalancingeffectiveness.Heshoulddistributeworkequally. Liaison:Richardcan'tassociatewithotherdepartments.Describestheinformationandcommunicationobligationsofamanager.Onemustnetworkandengageininformationexchangetogainaccesstoknowledgebases.SoRichardshouldenhancetheinteractionwiththeotherdepartment,whichisbeneficialtoteamdevelopment.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 ResourceAllocator:Richarddoesn'tuseresourcespossibly,andcan'tprovideasuitablejobtotherightpeople.Describestheresponsibilityofallocatingandoverseeingfinancial,materialandpersonnelresources.Heshouldallocatdifferentnewworkaccordingtothedifferentdepartments,andstrengthenteamspiritamongthethreegroups. 2Assertivenessisawayofthinkingandbehavingthatallowsapersontostandupforhisorherrightswhilerespectingtherightsofothers.ThroughtheactsinthiscasewecanfindCaroleisaconfidentperson.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Firstly,CarolehadneverbeenaskedtoattendseminarsasanambassadorofFabio,norhadshebeenaskedtonegotiatewithexperiencedstaffandsuppliersovertheorganization’sproductrange.Caroledidnotunderstandherownability,soshewouldnotliketoadmitthatshecouldnothandlethework,whichmakesherhavetospendmuchtimetodealwiththeworkandalmosthavenotimetorestanddosomeotherthings,andmakesherfeelpressure.Caroleshouldsayno.WhenRichardgavehertheextraworkload,sheshouldtellhimthatshewasnotsoprofessional,sothatRichardcanassignappropriateworktoher. Secondly,CaroleknewJoannespecializesinnetworkanalysis,shewasveryangry,andaskedJoannetotakeovertheworkofthenetwork,butJoannerefused,whichexpandtheriftbetweenthem.ShecanaskJoannetohelpher,butnotwiththeattitudeofthecommand,becauseitisnottheresponsibilityofJoanne.IfCarolewantsJoannetotakeoverthenetworkanalysis,shemusttellJoanneifshegivestheworktoherornotbeforethecommunication.Otherwise,sheletJoannetakeoverherjob;sheshouldtellthistoRichard,tomakeRicharddistributetheworkefficiently.第三：Shelacksofeffectivecommunication.Shelacksofthecommunicationwithherstafffacetoface,sheasksthemtoleaveapieceofpaperwhentheyhaveanycomments,andshewillsolveit.。andmakeshercan'tgetthehelpofstafftofinishtheadditionalwork.Sheshouldimprovecommunicationbetweenstaffmembers,provideinformationactivelyonworkandcommunicatewithemployeesfacetoface.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 4)WhenJoanneandIransuggestedthatshetotellRichardthatshecannothandleandlethertellRichardintime.Shecangiveimmediatefeedbacktohertheleader,ratherthancontinuetoworkandwithoutanydirectstatement.SheshouldsticktotheirviewsuntilgetRichard'sreply. 3Conflictisaprocesswhichbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttonegativelyaffected,orisabouttonegativelyaffect,somethingthefirstpartycaresabout(P66). First:TheconflictbetweenCaroleandJoanneisaboutInterpersonalConflict.Carolebelievesthat Joanneisspecializesinnetworkanalysis,sosheaskedJoannetotakeovernetworkanalysis.FromthepointofviewisthatJoannerefusedtoaccepttheadditionalworkload,asJoannesaidthatshewasdoingwhatRichardaskedher.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Second:theconflictbetweenCaroleandRichardisRichardthoughthataslongasCarolehasthenecessarycommitmentandexpertise,sheisabletocopewiththeincreasedworkloadwell.ButhedidnotknowthatCarolecouldnotcopewithit,andtheadditionalworkmakeCarolefeelthepressure,andcannotworkwithotherseffectively.Thisconflictcanbeprevented.RichardshouldaskwhoisaprofessionalnetworkanalysisbutnottooabsoluteandpraiseCarole. Third:theconflictisvague.Afteramonth'sadditionalworkload,Carolehasbeenseverelylimited,andshecouldnotunderstandthedifferencebetweenresponsibilityandobligation,whichbotheredher.Caroleshouldacceptconstructivecommentsandreactionsofothersproblemsactively,andreflecttoRichardintime. 4Timemanagementreferstoarangeofskills,tools,andtechniquesusedtomanagetimewhenaccomplishingspecifictasks,projectsandgoals.Thefourquadrantsmeansthatthingswillaffecttheinterestgroups,importantthingsthataffecttheperformanceevaluation. Important UrgencyNoturgency目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Accordingtothefourquadrants,Carolshouldconfirmtheimportanceofherworkpriority,sheshouldplanandtimetabletoavoiddowntime,andlargelyreducethenotetimeonherdesk. Carolehasdecidedtohavetheinformationcommunicatewithotherstakeholders.Thisistocorrectthewrongtime,shewasdoingunnecessaryactivities,becauseshereceivedtoomuchworkwhichshecan'tcopeandalsocan'trefuse.Sheshouldsetprioritiesurgencyandimportanceofthematterandconfirmerthattheirworkandconfirmtheimportanceofherworkpriority,sheshouldplanandtimetabletoavoiddowntime,andlargelyreducethenotetimeonherdesk.Sheshouldfirstdothenecessaryworkandothermattersinhersparetime.Shealsoshouldmanagestress.Toomuchpressurewillreduceefficiency.shecanparticipatesomeactivitiestorelax,anditcanalsohelpherimproveworkefficiency. 5目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Stressmanagementistheameliorationofstressandespeciallychronicstressoftenforthepurposeofimprovingeverydayfunctioning.Stressproducesnumeroussymptomswhichvaryaccordingtopersons,situations,andseverity.Thesecanincludephysicalhealthdeclineaswellasdepression. Carole'spressure: First,timepressure.Carolehasnottoworklateeverynighttoclearthepaperwork.Paperworkis notsomuchurgent,the'little'noteisawasteoftime. Thesecondisthepressureofwork.Forplanningandschedulingproductsresources,isoneofthemostdifficultandmosttime-consuming,shehastakenovercontrolpartofthetask. Third,youcannotbalanceworkandlife,shefinallygothomeatnight,shehascanceleddateswithfriends,andledhertohavemigrainesandstomachproblems. Thereareseveralwaystosolovethesepressures First,makeatimerecord,itcaneliminatewastedtimeandimprovethetimeefficiency. Second,CaroleaskedJoannetothenetworktoassistintheanalysisbyathirdparty,butcannotonassumptions.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Third,sheshouldarrangethetimeofmanagementorrelaxandrest,andsometimescanimprovethequalityoftheirwork. Finally,shemustreviewtheirowntoidentifydeficienciesandcorrectit.Forexample,shecanstandJoanne'scondition,knowherfeels,talktoher,andsolveproblemstogether.Ontheotherhand,shemustdiscussesandreportwiththestafffacetoface,whichcanimprovetheteam'sunity.Inthiscase,Joannehastoomuchpressure,forexample,somecontroversyexchange,wideningtherelationshipsbetweenCarole. Therearesomewaystohelphertoavoidthepressureofhumanrelationships. First,shecanstandtheconditionsCaroletounderstandthewholeincident.SheapparentlyknowthatCarolecannotcopewithnewwork,Carolemayfeelpressureandmayneedherhelp.Therefore,shecantalkwithCaroletosolvetheirproblems.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Secondly,CaroleandJoanneshoulddealwithconflictbetweeneachother.CaloredonothaveenoughpowertoletJoannetakeoverthenetworkanalysiswork.SheshouldnegotiatewithJoanneandaskedRichardassigneetoJoanne,becauseRichardisaleaderhasthepowertoassigntheworktosubordinate. 1.Introduction FaboilLtdisasuccessfulorganisationinthebiotechnologyfield.Thepaternalapproachisthemostimportantfactorforthesuccessofcreditforthecompany. Atpresent,themonopolypositionofFaboilLtdhasslowlyerodedawayandfacestwocompetitors.Themajorcausesarethatthenewproductshavefailedtoliveuptomarketexpectationsanditsmodusoperanditechnologyisatabackwardstage. Therearesomeconflictionsinthecoordinationbetweendepartments.WhenDrBrownlowbelievedthatselectingBrendaFrameandJudithSmytheisasmartmove,RichardandFredwerebothnegativeaboutthecourseandsuggestedthatnolong-lastingbenefitswouldbeachieved.PurchasingteamandsalesandmarketingteaminvolvedintheworkingpartiesofBrenda,butRichardadamantlyrefusedtoyieldonthematter.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Thisreportwillfindthecausesofproblemsinthecompanyandgivepracticalideasandresolutions. 2.Richard’sManagerialRoles HenirFayoldefinedmanagementasconsistingoffivemainactivities,planning,organizing,commanding,coordinatingandcontrolling. Planningincludesdefininggoals,establishingstrategy,anddevelopingplanstocoordinateactivities.Organisingincludesdeterminingwhattasksaretobedone,whoistodothem,howthetasksaretobegrouped,whoreportstowhom,andwheredecisionaretobemade.Commandingistellingpeoplewhatshouldbedone.Coordinatinginvolvesdeterminingthetimingandsequencingofactivitiessothattheymeshproperly,allocatingtheappropriateproportionsofresources,timesandpriority,andadaptingmeanstoends.Controllingistheprocessofmonitoringperformance,comparingitwithgoals,andcorrectingandsignificantdeviations.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Richarddidnotactwellinorganizing.Hedidn?tallocatetheworkappropriatelybecausehegaveCarolethemajorportionofworkloadwhichCarolecouldnotcope.Hedidnotactwellincoordinating.WhentheredroveawedgebetweenCaroleandJoanne,asadirector,Richarddidn?tcometosolvetheproblem,andhehasnotkeepfriendlyrelationshipwithotherdepartment.Healsodidnotactwellincommanding.Hedidn?ttellclearlytoCarolewhatshouldtodo,whichismisleadCaroleandmakesherbecomedisillusionedandangrywithRichardandJoanne. HeyMintzberg?sresearchdividedtenmanagementrolesintothreegroupswhichareinterpersonalroles,informationalrolesanddecisionalroles.Interpersonalrolesincludefigurehead,liaison,leader;informationalrolesincludemonitor,disseminator andspokesperson;decisionalrolesincludeentrepreneur,disturbancehandler,resourceallocatorandnegotiator.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Inthefigurehead,Richarddidn?tactwellinthewholecompany,therelationshipwithotherdepartmentisnotfriendly,andtheinternalworkallocatingisnotappropriately.Inliaison,hecouldn?tinteractwellwithotherdepartment.Richardalsodidnotactwellindisseminator,hedidn?ttransmitstheinformationtothesubordinates.Onseveraloccasions,Carolehadmadedecisionswhichhadtobechangedduetolackofinformation.Healsodidnotwellinresourceallocator,hedidn?tgavetheappropriateworktotherightpeople. 3.ProblemsResultedfromCarole’sInassertiveness Shedidn?tunderstandherselfenoughsothatshedidnotreallywanttoadmitthatshewasunabletocopewiththeseworks.Andshehaduealexpectationtootherpeople,andgenuinelylikedtopleaseeveryonebydoingasmuchasshecouldtoensurethatno-onecouldcriticisethequalityofherinput.What?smore,shewaslackofeffectivecommunication,herdecisionswhichhadtobechangedduetolackofinformationandcommunicationfromotherstakeholders,andshedecidedtofeedbackherproblemafteronemonthofextraworkload.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Sheshouldstudytosayno.WhenRichardallocatedworktoher,sheshouldtellhimherspecializedsubjectanditisusefulforleadertoallocateworkstoher.Sheshouldtostateherbasicassertiontostandupforherrights.Whenshegetproblemsinthework,sheshouldimmediatelyfeedbacktoleaderandnotcontinueworkingwithoutanystraightforwardstatement.Shealsoshouldstudytobrokerecord.Shecanusethiswhenrefusingueasonablerequestandnotpleaseeveryonebydoingexcessiveworking. 4.ConflictofCaroleandtheResolution Conflictisprocesswhichbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttonegativelyaffect,somethingthefirstpartycaresabout. ThereisaconflictbetweenCaroleandJoanne.Itbelongstotheinterpersonalconflict.CaroleaskedJoannetotakeoverthenetworkanalysisbecauseshethoughtitisJoanne?sspecialismandisfromamoralpointofview,butJoannerefusedtotakeontheadditionalworkloadbecauseshethoughtthatsheiscarryingoutwhatRichardaskedofher. Thesourcesofconflictinworkingplaceincludedifferentgoals,differenttimeframes,differentrelationship,unequalpowerdistribution,unclearroles&responsibilitiesand limitedresources.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 ThecausefortheconflictofCaroleisthedifferentgoals.TheincorrectauthorityofRichardleadstothevagueofworkingrole,andinagreatdegreeleadstotheconflict. Theconsequenceisthatreducingpersonalandorganizationalperformance,damagingtophysicalandemotionalwell-being,increasingthehighstresslevelsandpoorattitudestoworkandharmingthepersonalandworkingrelationshipbetweeneachother. Dealingwithconflictcanincludeignoringtheconflict,allowingtheconflictcontinue,reducingorcontainingtheconflict,resolvingtheconflictandpreventingtheconflictinthefirstplace.CaroleshouldenforcethecommunicationwithJoanne,andtheycanholdameetingtoresolvetheproblem. 5.TimeManagementTechniquestohelpCarole目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Timemanagementisaboutouruseoftimeinrelationtowhatwewanttoachieve.Typicaltimestealersarethatsearchingforthingsorpeople,longertraveltime,correctingmistakes,doingunnecessaryactivities,interruptions,changingpriorities,unabletosay“no”,waiting,clutter,procrastination. Carolehadmadedecisionswhichhadtobechangedduetolackofinformationandcommunicationfromotherstakeholders.Itistimestealersofcorrectingmistakes.Sheisdoingunnecessaryactivitiesbecauseshereceivedtoomuchworkloadwhichshewasunabletocope.Sheisunabletosayno.Andthereisatimewasterofinterruptionsforher.Thepost-itnoteskeptbystaffinterruptedherworking. Sheshouldsetprioritybyurgencyandimportanceandconfirmherwork.Andsheshould(来自:写论文网:hnd商务行为技巧报告)planandscheduletimetoavoidinterruptionandinagreatdegreetoreducethepost-itnotesonherdesk.Sheshoulddonecessaryworkfirstandothermatterscanbesolvedatcoffeebreak.Shealsoshouldmanagestress.Toomuchstresswillreducetheworkingeffectiveness.Shecanjoininsomeactivitiestorelaxherselfanditcanhelphertoincreaseworkingeffectiveness. 6.StressManagement目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Stressariseswhenindividualsperceivethattheycannotcopewiththedemandsbeingmadeonthemorwiththreatstotheirwell-being. Behaviouralsignsofstressincludeaggression,withdrawal,difficultyinconcentrating, moody,nervousshakeandrestlessness.Physicalsignsofstressincludetheelevatedheartrate,palpitations,highbloodpressure,sweating,skindisorders,stomachandbowelmovementproblems,plain,sleeplessness,headaches,coldhandsandshortnessofbreath.Emotionalsignsofstressincludeweepy,depression,lackofinterest,negativeselftalk,lossofconcentrationandfuzzyperception. CarolecouldnotworkeffectivelywithJoanneandIan.Shewasdejectedandunconcentratedandalsoexperiencingrecurrentheadaches.Theyarethesignsofstress.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Thereareavarietyofmechanismsthatcanbeusedtomanagestress.Avoidanceofstressorswhichistoidentifywhatparticularstressorsweareaffectedbyandseektoremoveoravoidthem.Adaptivebehavioursaretechniquessuchastimemanagementandassertiveness.Adaptivephysicalresponsewhichistoimprovethediet,takemoreexerciseandtrytorelax.Adaptivethinkingandemotionalresponseischanginghowweviewasituationbypositivethinkingandchangingour“selftalk”. Drinkingexcessiveglassesofwinetohelptounwindisnotthecorrectapproachtodealwithstress.Caroleshouldgainhercontroloftimeandtakeeffectivecommunicationwithworkmates.Afterworksheshouldhaveagoodrestandeatforhealth.Andsheshouldfindpracticalwaystorelax,suchasmeetingwithfriendsandcultivatingpersonalinterests. Whendealingwithstressinothers,weshouldrecognizesignsofstressinothers,identifyingcausesofstressinothersandfindappropriatewaystodealwiththestess.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 Joannehadbeenoffworkandwassufferingfromamigraineandstomachbugduetotheconflict.CaroleandJoanneshoulddealwiththeconflictwitheachother.Caloredidn?thavetheauthoritytotakeoverthenetworkanalysistoJoanne.SheshouldnegotiatewithRichardandaskRichardtoallocatetoJoanne,becauseRichardistheleaderandhasthepowertoallocateworktosubordinates. 7.Conclusion Thecoreproblemislackofeffectivecommunication. Richardactedasthedirectorofthecompanydidnotactwellinthemanagementactivitiesoforganizing,coordinatingandcommanding.Andhealsodidnotactwellinthemanagerrolesoffigurehead,liaisonandresourceallocator.Andhealsohasproblemingivingauthoritytosubordinates.Thekeyfactorleadedtohisproblemisthathedidn?thavesufficientandeffectivecommunicationwithhisstaffandworkmates. Basedonincreasingcommunicationwithotherstaff,Richardshouldallocatework目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。 为了适应公司新战略的发展，保障停车场安保新项目的正常、顺利开展，特制定安保从业人员的业务技能及个人素质的培训计划 accordingtodifferentstaff?sspecialismandnotgivealltheworktoonesubordinate.Heshouldsolvetheconflictbetweenstaffimmediatelyandhealsoshouldtakecareofkeepinggoodrelationshipwithotherdepartment.Andwhencommandingworks,heshouldexpressclearlywhatshouldbedone.Andhealsoshouldtransmitinformationintotheorganisationintime. Carolehadapooltimemanagement.Itinagreatdegreeaffectedherworkeffectiveness.TherewasahighstressonherduetotheconflictbetweenherandJoanne.Theseproblemswerealsocausedbythepoorcommunication. WhenRichardallocatedworktoher,sheshouldtellhimherspecializedsubject.Whenshegotproblemsinwork,sheshouldimmediatelyfeedbacktoleaderandnotcontinuesworkingwithoutanystraightforwardstatement.Shealsoshouldrefuseueasonablerequestandnotpleaseeveryonebydoingexcessiveworking.SheshouldenforcethecommunicationwithJoanne,andtheycanholdameetingtoresolvetheirconflict.Andshealsoshouldenforcehertimemanagementandfindcorrectwaytodealwithstress.目的-通过该培训员工可对保安行业有初步了解，并感受到安保行业的发展的巨大潜力，可提升其的专业水平，并确保其在这个行业的安全感。
