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页数:6页
时间:2018-11-29
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1、TheBehaviouralSkillofFaboilLtdIntroduction:Thisreportareaboutmanagementroles;assertivenessandassertivenesstechniques;conflictintheworkplaceandstressmanagermentintheorganizationofFaboilltd.Section1WecanuseHenryMintzberg---ManagementRolesforanalysisRichard’smanagerialroles.(
2、1)Interpersonalrole:Theinformationalroleslinkallmanagerialworktogether.Therearethreeroles:①Figureheadrole:Thetoplevelmanagerrepresentsthecompanylegallyandsociallytothoseoutsidetheorganization.Inthecase,Richardareshouldrepresentstheworkgrouptohighermanagementandhighermanage
3、menttotheworkgroup.②Liaisonrole:Thetoplevelmanagerusestheliaisonroletogainfavorsandinformation.Inthecase,Richardareshouldusesmanagementtomaintaintheroutineflowofwork.Like:HeneedsliaisonwithBrendaFrameforfinishedtheobjectiveoforganization.③Leaderrole:Theleaderroledefinesthe
4、relationshipsbetweenthemanagerandemployees.Asaleader,Richardareshouldcreatetheenvironment,workstoimprovesemployees’performanceandreducesconflicts,providesfeedback,andmotivessubordinates.ButRichardmaketheorganizationlacktheleadership.(2)Informationalrole:Theinformationalrol
5、eslinkallmanagerialworktogether.Therearethreeroles:①Monitorrole:Themanagerreceivesandcollectsinformation.Richardareshouldseeksandreceiveswidevarietyofspecialinformationtodevelopthoroughunderstandingoftheorganizationandenvironment.②Disseminatorrole:Themanagertransmitsspecia
6、linformationintotheorganization.Richardareshouldreceiveandtransmitsmoreinformationfrompeopleoutsidetheorganizationthanthesupervisor.Inthecase,Faboilalmostheldamonopolypositionsomeeightyearsago,butthishasslowlyerodedawayandcurrentlytheyholda20%marketshare.Richardareshouldtr
7、ansmitsthisinformationforhisteam.③Spokespersonrole:Themanagerdisseminatestheorganization’sinformationintoitsenvironment.Thus,thetoplevelmanagerisseenasanindustryexpert,whilethesupervisorisseenasaunitordepartmentalexpert.Richardareshouldtransmitsorganization’sinformationtoo
8、utsiders.(3)Decisionalrole:Thedecisionalrolesmakesignificantuseoftheinformation.Therearef
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