x银行柜面业务流程优化-研究

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1、5．4结‘论⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯．71参考文献．．．⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯．73附录⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯74致谢⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯90ContentsChapter1Introduction········⋯⋯⋯⋯··⋯⋯⋯·····⋯⋯⋯⋯·⋯⋯⋯⋯⋯·⋯11．1Backgroundandmeaningofthetopic⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯

2、⋯”11．2Theresearchobject⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯21．3Ideasandframeworksoftheresearch⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯··2Chapter2Theoverviewofrelatedtheory·······⋯⋯⋯⋯······⋯⋯⋯⋯42．1．Thedefinitionoftheworkflow⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·42．2．Descriptionofworkflow⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯”52．

3、3．Optimizationofworkflow⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯142．4．Selectionofperformancemeasurementtoolonworkflowoptimization172．5．Conclusions．⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯”20Chapter3TheanalysisofXbank’Sexistingcounterserviceworkflow⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯···⋯⋯⋯⋯··””··⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·223．1．Theframew

4、orkofXbank’Scounterservice⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯223．2．TheworkflowtoselectXbank’Skeycounterservice⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·233．3．TheworkflowdescriptionofXbank’Skeycounterservice⋯⋯⋯⋯⋯⋯⋯253．4．TheanalysisofworkflowproblemsofXbank’Sexistingkeycounterservice⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·453．5．

5、Conclusions⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯47Chapter4TheoptimizedproposalforXbank’Scounterserviceworkflow⋯”⋯⋯⋯⋯⋯”·”⋯⋯⋯⋯””·⋯⋯⋯···一⋯⋯⋯··-”⋯⋯⋯⋯⋯⋯”484．1．Optimizationofbusinessrules⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯”484．2．SystemOptimization⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯494．3．ChannelOptimizatio

6、n⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯514．4．ThedescriptionoftheoptimizedXbank’Skeycounterserviceworkflow⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·524．5．Conclusions⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯64Chapter5ThesummaryoftheoptimizedsolutionforXbank’Scounterserviceworkflow·······⋯⋯⋯·····

7、·⋯⋯⋯·⋯⋯⋯···⋯⋯⋯⋯⋯⋯·66～5．1．Workflowoptimizationisacontinuousimprovingprocess⋯⋯⋯⋯⋯⋯⋯665．2．Keypointsoftheworkflowoptimization⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯675．3．Thethinkingperspectiveofprocessoptimization⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯·685．4．Conclusions⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯71References⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯

8、⋯⋯·⋯⋯⋯⋯⋯····⋯⋯⋯⋯⋯⋯··73Acknowledgement⋯⋯⋯⋯·····⋯⋯⋯⋯⋯⋯⋯····⋯⋯⋯⋯···⋯⋯⋯⋯