英语导游业务综合问答

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1、Questionsandanswersonprofessionalguides’operationQuestion1:Whatpreparationsshouldthelocalguidemakebeforereceivingthetourgroup?1.Operationalpreparationsincludingdouble-checkingtheinter-agencytransmittal,groupbookingsheetsandthetourreceptionplan,preparingtheday-by-d

2、ayitineraryandconfirmingthereservationforthetourcoach,hotel,meals,air/train/boattickets,etc.2.Gethimselflinguisticallyprepared.Gethimselfacquaintedwithpopulartopicsanddomesticandinternationalcurrentaffairsandarmhimselfwithgeneralknowledgefortravel.3.Getthefollowin

3、gready:theguidebadge,thetourreceptionplan,thevouchers,cash,theagencyflagetc.4.Gethimselfpsychologicallyprepared.andmakehimselflookprofessional.Question2:WhatshouldtheL/Gdobeforethetourists’arrival?(1)Reconfirmthearrivaltimeofthevehicle.(2)Contactthebusdriver.(3)Ar

4、riveattheairportorrailstationhalfanhourearlier.(4)Reconfirmthearrivaltimeoftheflightortrainonceagain.(5)Awaitthearrivalofthegroupwiththesignataplacewheretheguestscaneasilyseeyou.Question3.Whatarethedosanddon’tsfortheL/Gduringhisfirston-the-wayintroduction?(1)Hesho

5、uldstand(orsitifit’samini-bus)inthefrontofthebussothateveryguestcanseehim.(2)Bearasmile.Looknatural.(3)Whentestingthemike,don’tpatorblowintoit.Doitbywayofgreetingsuchas“hello,canyouhearme?”(4)Speakinamediumvolumeandrate.Repeatorexplainwhat’simportant.Question4.Wha

6、tshouldthefirst(on-the-way)introductioninclude?(1)Viewsonthesides.(2)Backgroundinformationofthecityanditspeople.(3)Introductionaboutthehotel,theirtemporaryhome.(4)Itineraryinthiscity.Handingouttherelevantmaterials.Question5.WhatshouldtheL/Gdotomakethefirsthotelche

7、ck-insmooth?(1)Helpthetourleadergothroughthecheck-informalities.(2)Tellthegroupaboutthehotelfacilitiesandserviceitems.(3)Bringthegrouptohavethefirstmeal.(4)Repeattoday’sortomorrow’sarrangements.(5)Helptheguestsandtheirbaggageintotheirrooms.(6)Discussaboutthewake-u

8、ptimewiththetour-leaderandthenationalguideandaskthetourleadertoinformthegroup.Bookthewake-uptimewiththereceptionist.Question6HowistheL/Gsupposedtotakeca