chapter 09 training human resources 人力资源培训

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1、Chapter9TrainingHumanResources孙志婕ContentTheNatureofTraining培训的本质StrategicTraining战略性培训TrainingNeedsAssessment培训需求评估TrainingDesign培训设计TrainingDelivery培训实施EvaluationofTraining培训评估TheNatureofTrainingTraining:Itisaprocesswherebypeopleacquirecapabilitiestoaidintheachievementofo

2、rganizatioanlgoals.TheContextofTraining:(1)Trainingasorganizationalcompetitiveness(2)Trainingasarevenuesource(3)TrainingmustbeintegratedwithjobperformanceandlearningTrainingandPerformanceConsultingIntegratingTrainingResponsibilitiesChiefLearingOfficers(CLO)orChiefKonewledge

3、Officer(CKO)TrainingandPerformanceConsultingPerformanceconsulting(绩效咨询):itisaprocessinwhichatrainerandtheorganizationalclientworktogethertoboostworkplaceperformanceinsupportofbusinessgoals.(培训人员和员工共同工作，通过提升工作绩效来完成组织目标）Approachesofperformanceconsulting:（1）Focusingonidentifyi

4、ngandaddressingrootcausesofperformanceproblems.(强调识别和处理绩效问题的根本原因)（2）Recognizingthattheinteractionofindividualandorganizationalfactorsinfluencesemployeeperformance.(认识到个人和组织因素的相互作用对员工绩效造成影响)（3）Documentingtheactionsandaccomplishmentsofhighperformersandcomparingthemwithactions

5、ofmoretypicalperformers.(记录高绩效员工的行为和成就，并将其与普通员工的行为进行对比)IntegratingTrainingResponsibilitiesHRstaffmembersandtrainersworkaspartnerswithoperatingmanagerstointegratetrainingthatbolstersbothindividualemployeeandorganizationalperformance.TheHRunitservesasasourceofexperttrainingas

6、sistanceandcoordination.Managersarelikelytobethebestsourceoftechnicalinformationusedinskillstraining.TypicalDivisionofHRResponsibilities:TrainHRUnitPreparesskill-trainingmaterialsCoordinatestrainingeffortsConductsorarrangesforoff-the-jobtrainingCoordinatescareerplansandempl

7、oyeedevelopmenteffortsProvidesinputandexpertisefororganizationaldevelopmentManagersProvidetechnicalinformationMonitortrainingneedsConductandmonitorcontinuingon-the-jobtrainingContinuallydiscussemployees’growthandfuturepotentialParticipateinorganizationalchangeeffortsChiefLe

8、arningOfficers(CLO)ChiefLearningOfficer(CLO)functionsasastrategicleaderwholinkslea